Administrative

La-France Harris

Address...**** Packsaddle CT

Colorado Springs, CO 80922

Phone.....719-***-**** (h) 719-***-**** (c)

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*Education

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2007- current

Coastline Community College, Fountain Valley, CA

Associate in Arts Degree

1987 - 2003 Certifications\Diploma

Columbus Technical Institute, Columbus, GA

Medical Assistant Certificate, Certified Nursing Assistant, Certified Customer Service Specialist, Certified Insurance Specialist

*Work Experience

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Oct., 2006 - current Clinical Decision Support Representative (Colorado Springs, CO)

Remote employee responsible for Care Management activities that includes processing clinical notification requests for radiologist\oncologist services from physician offices and images centers. Provide excellent customer service and handles inquiries, research problems and develop solutions.

Jan., 2003 - May, 2006 Claims Specialist lll - AFLAC (Columbus, GA)

Investigated, analyzed and reviewed claims to determined payment in accordance with company practices and procedures. Provided excellent customer service, multitasking/organizational skills to insure all claims was processed and disbursed in a timely manner.

Aug., 2000 - Jan, 2001 Records Clerk (Temporary) El Paso County (Colorado Springs, CO)

Responsible for administrative functions such as filing, data entry, creating and maintaining records on clients in all departments.

Jan., 1998 - Jan, 2000 Certified Nursing Assistant - Professional Home Health Care (Colorado Springs, CO)

Provided nursing care to clients in a their homes or nursing home environment. Assisted with all the basic daily care according to the individual care plan provided by their healthcare team.

Aug., 1997 - Jan, 1998 Telemarketer - Future Call (Colorado Springs, CO)

Received inbound and outbound calls in a customer call center environment. Handled calls in a timely manner.

Jul., 1995 - May, 1997 Lead Controller - Swift Spinning Company (Columbus, GA )

Lead a team of four workers, analyzed and resolved problems associated with the operating system of machines. Responsible and monitored the line operations of all workers in department.

*Additional Skills

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Windows, MS Office, PowerPoint, Internet, Outlook, Medical Terminology, Customer Service Skills, Excellent written and oral communication skills, ICD-9-CPT coding

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*Achievements

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2003-2006 Received numerous awards for 100% Quality and Quantity of work in Claims Processing.

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