Manager Customer Service
Resume:
Christopher W. Klingonsmtih
**** *. ***** *, ******** UT 84003
*****.************@*****.***
SUMMARY
Adaptable dynamic professional sales and marketing consultant with extensive experience creating programs with proven results designed to increase profits, lower overhead and expand brand awareness used to support customer loyalty and improve long term sustainable growth. Keen understanding of area small to large business markets with developed business networks and community connections in the intermountain west. Strengths include ability to work with limited budgets, strict deadlines, and professional customer service working with Purchasing agents, Controllers, Boards of Directors, and Chief executive officers, of small to large companies and corporations.
SKILLS
New Business Development, Long Term Client Retention- Customer service, Budget Analysis & Evaluation through weekly forecasting, Multi –Media Marketing & Presentation Strategies, Interstate Territory Account Management, Public Relations – Customer Education Development, Professional Communication & Negotiation Skills, Multi Market Strategic Planning & Operations Management, Innovative Professional Development & Team Training, Dynamic Leadership Skills & Professional Personality Profiling, Adaptability to Communicate, Present and Implement strategies using variety of media.
RESULTS
Increased Profitability by 235 new small to large business accounts resulting in over $275,000.00 in new revenue within intermountain territory. (2008 – Present)
Adaptability to Evolve from one product line to a multi products in advertising and marketing using; Internet, Cell phones, I-pads, Print, and Direct Mail, resulting in $319,000.00 in annual new media revenue sales. (2008- Present)
Increased overall individual account growth annually, by 23% using innovative and cutting edge technology & consumer education. Resulting in long term sustained customer account retention of 78% annually.(2008- Present)
New Account Expansion of small and large companies and corporations such as; Miller Excavation and Paving, Peck Striping & Traffic Control, A-1 Auto Parts, Utah Metal Works, Jon Bishop MD, Masterpiece Dental, Wasatch Timber Products. Results include a pattern of creating long term growth, and creditability while developing a loyal business community. (2008- Present)
Created & Consulted in Expansion of Growth for 3 local key markets of Provo, Ogden, and Salt Lake City, Utah. Results leading to the creation of a new market Park City, Utah, and growth in responsibility of an existing market Rock Springs, Wyoming to the total of 5 key markets with increased market share and revenue growth of $250,000.00 annually.
Designed, Created, Subcontracted, Implemented business growth strategies for startup to Fortune 500 companies in restaurants, hospitals, schools, universities, commercial, and government municipalities such as: Sizzler USA, Nu Skin, Utah Valley University, Brigham Young University, City of Salt Lake, Intermountain Health, LDS Hospital, Dixie Regional Hospital, University of Utah Hospital, Alpine, Nebo, Washington, Iron, Kane, Garfield County, and Millard School Districts, Bryce Canyon & Zion National Park etc. Results creating long term business relationships exceeding over $750,000.00 annual sales in bid awarded government contracts with non-bid annual residual business.
Experience
Yellowbook USA Salt Lake City District Andrew Howell District Manager,
9284 South 300 West Sandy, Utah, 801-***-**** (2008- Present)
Multi-media Advertising & Marketing Consultant using print, direct target marketing, Internet SEO /SEM, Video, and Social media. Developing and creating business development plans for long term sustainable growth. Territory, Salt Lake City, Provo, Ogden, Park City Utah, Rock Springs / Evanston Wyoming.
Executive Account Manager (2009- Present)
Account Representative (2008-2009)
President’s Club Runner-Up, 85 new business accounts (2009)
President’s Club Winner 85 new business accounts (2010)
President Club Runner–Up 34 new business accounts (2011)
Restaurant & Store Equipment Boyd Stephenson General Sales Manager
230 West 700 South Salt Lake City, Utah 801-***-**** (2003-2008)
Consult, Design, Sales and Service of restaurant, universities, Schools corporate cafeteria equipment. Developing and providing cutting edge technology with consumer education within the Food & Beverage Industry. Results that have and will create future entrepreneurs, Chef’s, F & B Director’s, managers, consultants, and business owners of tomorrow. Territory included, Salt Lake City, Provo, Ogden, St. George Utah, Nevada, Idaho, Washington, California, Arizona
Regional Executive Account Manager & Design Consultant (2005- 2008)
Senior Executive Account Manager (2004-2005)
Equipment Sales & Design Specialist (2003-2004)
Schwann’s Consumer Brands So. Nevada Tri State Region Brian Castelou General Sales Manager
3840 Civic Center Drive, North Las Vegas, Nevada 702-***-**** (2001-2003)
Sales, Marketing, Promotion, Display, Merchandize, Point of Sale, Route Sales, and new account acquisition. For National Food Brands of Fraschetta, Red Baron, Tony’s Pizza, Mrs. Paul’s, and other off retail brands. Territory included, Southern Utah, Northern Arizona, South East Nevada.
Southwest Executive Account Manager (Major Retail Acc.) Wal-Mart, Albertson’s, Smith’s, Associated Foods,
Circle of Excellence Presidents Award (2001)
EDUCATION
University of Idaho, Moscow, Idaho Therapeutic Rec. Education / Outdoor Recreation Management 1993-1995
Idaho Recreation Student of the Year 1994
Clem Pemberry Scholarship Award Recipient 1994
Outdoor Recreation Club President 1994-1995
Brigham Young University Idaho, Rexburg Idaho Assoc. of Science Degree Business Management /Experiential Ed 1991-1993
Outdoor Recreation Club President 1992-1993
Hurricane High School, Hurricane Utah Graduate of General Studies 1984
Interest, Affiliations, and References Can and will be provided upon request
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