Avaney F. Scott
Johns Island, SC 29455
Education: BSM Southern Wesleyan University 6/2006
MSM Southern Wesleyan University 12/2008
Career Objective
To receive an entry-level management position in a company that offers the opportunity for advancement, which will also me to utilize my Education, Customer Service, Management, and Training experience.
Experience
Force Protection II, BOM Coordinator II 2007-Present
• Develops and maintain BOM in MAS500.
• Check parts for verification.
• Keep company database updated with correct parts due to changes.
• Work with Senior BOMS Coordinators.
• Completes all Change Request forms for BOMs
• Completes all ECN final release BOM changes for affected vehicles.
• Efficient with Microsoft desktop application.
• Efficient with Product Center and MAS500.
• Able to read blueprint and understand Engineering documents.
• Shows dependability and discipline in a fast paced Manufacturing Engineering department.
• Work and completes special projects with Senior BOM Coordinators.
Verizon Wireless, Customer Service Representative 2007-2007
• Handle a high volume of inbound calls. Research and resolve billing inquiries.
• Explain products and services to customer while trouble shooting equipment issues.
• Prioritize and organize daily follow-ups to ensure timely resolution.
• Evaluate concerns and resolve problems that meet customer satisfaction.
• Work independently with minimal supervision.
• Analyze and resolve problems and excellent communication skills.
• Computer proficiency in Word, some Excel and strong keyboarding skills.
Charleston County School District, Substitute Teacher 2006-2007
• Maintains and respects confidentiality of students and school personnel information.
• Ensures the adequate supervision to assure health, welfare, and safety of all students.
• Implements lesson plans.
• Motivate students to learn and participate.
• Follow oral and written directions.
• Establish effective working relationship with staff and students.
Product Engineering Technician, Cummins Turbo Technology 2003-2006
• Responsible for notifying the Plant of all new and current changes to the product.
• Lead weekly Engineering Change Control meetings with other functional teams.
• Responsible for creating and updating the Plant Release Database.
• Structure all Bill of Materials in Oracle 10-7 and 11i.
• Track inventory availability.
• Train and motivate new Associates.
• Communicate with customers and suppliers on a daily basis to ensure on time delivery and to answer any complaints.
• Proficient in Lotus Notes.
• Completed a Six Sigma project: Decrease Excessive Inventory Cost.
• Worked daily with Manufacturing, Purchasing, Quality, and Customer Service
Assembly Associates and Trainer, Cummins Turbo Technology 1999-2003
• Understanding product and assembling Turbochargers.
• Tracked inventory availability.
• Trained and motivate all new Associates.
• Worked on Six Sigma team to lower scrap cost.
• Lead weekly meetings with upper Management concerning new employee’s progress, ideas for new training, and scrap cost issues.
Customer Service Representative, Avon Product Inc. 1996-1997
• Process sales order via telephone from Sales Reps.
• Address customer complaints.
• Track inventory availability.
• Ensure on time delivery.
• Introduce new products to Sales Reps.
Store Manager, Gadzooks 1994-1996
• Supervised, trained and motivate sales staff.
• Monitored sales activities.
• Held weekly meetings with District Manager concerning sales.
• Coordinate weekly schedules of sales Associates.
• Developed promotional strategies for new products.
• Interact with customers daily.
• Effectively manage a staff of twelve.