Human Resource Manager

Maria Maxwell

773-***-**** 708-***-**** cell

********@*********.*** **********@*****.***

Career Summary Versatile operations/human resource, professional with progressive experience and responsibility in project management. Results oriented with excellent organizational, interpersonal, analytical, oral/written communication and team leadership abilities. Experience with diversified client base, training and administering programs. Seeking a high-energy environment where innovation, excellence and customer satisfaction are priorities.

Education DEPAUL UNIVERSITY, Chicago

Bachelor of Science in Computer Science June 1996

Bachelor of Science in Human Resource June 1996

SPHR Certification Dec 2012

Professional

Experience

AFC

DIRECTOR OF HUMAN RESOURCE April 2002 – June 2012

• Oversees and directs the development and administration of the Human Resources Department annual budget.

• Oversees employee benefit program responsibilities by directing the administration of the group health insurance and life insurance plans, flexible spending and dependent care programs, 457 plans, COBRA, HIPPA, and FMLA.

• Analyzes existing benefit policies of organization and prevailing practices among similar organizations to establish competitive benefits programs. Plans modification of existing benefits programs.

• Recruiting and staffing; organizational and space planning;

• Performance management and improvement systems; employment and compliance to regulatory concerns;

• Employee orientation, development, and training; policy development and documentation;

• Employee relations; compensation and benefits administration;

• Employee safety, welfare, wellness and health; employee services and counseling.

• Attends and participates in professional group meetings; stay abreast of new trends and innovations in the field of human resource management.

HOLY CROSS HEALTH PARTNERS

OPERATIONS MANAGER 2001 to 2002

Responsibilities include overall management of the IPA business development. Management included claims, eligibility customer service and the finance departments. Responsibilities were to manage finances staying well below budget while delivering high-quality service to high volume customers. Creating a positive work environment, development of skills for employees. To ensure compliance by all to company policies and procedures dissemination o relevant company information to coworkers. Overall responsibility is to achieve financial performance and profit objectives.

• Manages all operations of Health Partners creating budgets and financial reporting to IRS and Board of Directors.

• Oversees operations and process of all physician capitation, vendor and claims payments.

• Directs eligibility and reporting electronic processes.

• Process all electronic financial reporting monthly which include band reconciliation.

• Reviews all HMO contracts procedures regarding eligibility and referral standards and updating fee schedule information.

• Managed Human Resource recruitment, interviewed new hires, conducted exit interviews, employee orientation and organized procedures or new hires and terminations.

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CAREDATA.COM, Chicago

OPERATIONS MANAGER 1998 to 2001

This position required planning, implementing and evaluating employee relation’s procedures, programs and practices. Interpreting company policies and procedures and assisting in appropriate resolution of employee relation issues. Managed the operations of the Chicago office negotiating vendor contracts and monitoring customer contracts as well. Responsible for knowing every aspect of the business and how it corresponds to the final profit. Assisted in all legal compliance, identified training needs, monitored production, training and insured operational efficiency. Reported directly to the Vice President and General Manager of the Chicago Division.

• Managed Human Resource recruitment, interviewed new hires, conducted exit interviews, employee orientation and organized procedures for new hires and terminations.

• Ensure the use of ethical business practices in dealing with the customer, employees, vendors, suppliers and community. Managed and implemented changes to ensure continuous improvement.

• Develop and maintained an effective and involved workforce through performance leadership, education, communications and policies which support diversity and team effectiveness.

• Develop customer satisfaction surveys and analyzed results monthly. Reporting changes to the various levels of benchmarking needed to meet certification.

CAREDATA.COM continued

• Consults with employees and managers regarding compensation, benefits employment, performance management, EEO priorities, management and employee development and organizational change and employee relations.

• Created a client contract database which identified client’s financial responsibility for various fees for services which captured $190,000 of unidentified revenue.

• Conducted business analysis, created reports and presented results to senior management.

• Coordinated ICD coding reports and documentation to meet JCAHO, criterion. Reconciles discrepancies in the front-end database with coding issues.

• Develop procedures for securing outside vendors, securing quotes and executing contracts.

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