Manager Customer Service
Resume:
KITHA HARRIS
Baytown, Texas 77521
832-***-**** *****.******@*****.***
OBJECTIVE
As an experienced HR professional, I would like to excel in the field of HR with my strong interpersonal, excellent presentation and communication skills. I would like to utilize my ability of managing people, problem solving and customer service skills as a key for doing well in HR stream.
PROFESSIONAL EXPERIENCE
JOC Club Sports 04/08 to current
Human Resources Manager
Manage all recruiting systems and databases.
Maintenance of job listings and postings via internal and external systems.
Review and screen potential applicants.
Conduct new employee orientation with all new hires/exiting personnel.
Manage performance review process and ensure training and competence development plans are in place.
Assisted with staff training and development.
Organize and maintain a professional and functional office environment.
Oversee and negotiate employment, compensation and benefits.
Houston Community College 01/06 to 01/08
Human Resources Rep II – Employment
Maintained the applicant tracking and input system in accordance with PeopleAdmin online applicant system, PeopleSoft and HCC’s policies and procedures.
Verified applicants met requirements for the jobs.
Processed all screening committee and employment process information ensuring that documentation is made in the PeopleAdmin system.
Updated records and documented all employment actions in PeopleAdmin.
Prepared weekly reporting items related to employment actions in accordance with departmental policies and procedures.
Provided information and assistance to employees, supervisors, hiring managers, hiring authorities, and applicants regarding all aspects of employment services, referring complex problems to management for resolution in accordance with departmental procedures.
Provided various applicant reports or statistical data as the need occurs.
Sorted and prepared files and adequately documents all advertised/posted positions and periodically review those files as necessary.
N V Technical Houston, TX 01/1998 to 12/2005
Administrative Assistant/Office Manager
Greeted and assisted prospective candidates in human resource environment.
Scheduled and conducted interviews.
Administered all testing and tutorial procedures for applicants.
Conducted new hire orientation, setup, and dispatched all incoming service calls.
Processed daily bank deposits, and assisted with payroll functions.
Supervised efficient, courteous staff of four.
Assisted general manager with marketing analysis, ordering supplies and data entry.
Corresponded with clients, vendors, contractors, and consultants concerning any type of facilities operations.
EDUCATION
Bachelor of General Studies with a major in Psychology
Roosevelt University awarded 05/2009
Enrolled in Texas Teachers Alternative Certification Program – program completion 08/2010
Masters of Science in Higher Education College Teaching and Learning (MSHE)
Kaplan University awarded 06/2011
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