Customer Service Sales

James V. Jones

**** * ********* ***. | 918-***-**** | ***********@*****.***

Objective

A position where I can use over 20 years of customer service, sales and management ability to motivate and communicate with all employees

Summary of Qualifications

Dedicated to quality in service and product.

Work cooperatively and harmoniously with coworkers and supervisors.

Able to handle and multitude of tasks at once, meeting deadlines under pressure.

Highly motivated, creative, and flexible supervisor with many years experience working for top-level company.

Especially skilled at communicating, productive working relationships with internal and external customers and some computer skills.

Washington County SPCA Bartlesville, Ok 2008-2011

Facility Supervisor

*Plan and implement advertising and promotion.

*Control inventory, fundraising donations, and all purchases.

*Negotiate purchase agreements with suppliers; control pour cost.

*Planned, developed and managed all disaster and business recovery projects.

Major Accomplishment

*Increased gross revenues by over 50%, redefined shelter concept.

*Increased applications processing 25% in just one month by redesigning work flow procedures.

*Introduced successful cross training programs turning around employee morale and performance.

*Increase in donations by 75%.

*Taught safety meeting, driving course testing.

*Called on business for major donations: New Purchase of Company truck, building, carport, truck wrapping, animal food and medication.

*Call on new business from other area shelters and nearby states.

*Oversee all inventory, orders, supplies & equipment.

*Inspection, safety & maintenance coordination of facility & vehicles.

*Assists in scheduling, time keeping & overseeing of daily operations and staff.

*Develops & maintains cooperative working relationships with community organizations.

Schlumberger Bartlesville, Ok 2004-2007

Shipping & Receiving Supervisor

*Dispatch and supervise up to 20 employees, providing just-in-time delivery service between component manufacturing plants.

*Interact with represented drivers and union officials.

*Prepare and present shipping reports.

*Load and unload of all trucks.

*wrapping of pipe and loading

Me Me’s Auto Detail Shop Bartlesville, Ok 2000-2012

Manager

*Manage staff of 6 employees.

*Bookkeeping, inventory, stocking, payroll and scheduling.

*Detail car, deliver and train new employees.

Additional Experience

K-mart Sales Bartlesville, Ok

Phillips Petroleum Lab-Tech, Mail Room, Maintenance Bartlesville, Ok

Zackery Layout Tech and Moving Crew Bartlesville, Ok

Mary Martha Outreach Center Building Supervisor Bartlesville, Ok

Mark Roberts Motors Bartlesville, Ok

Car Salesman/Auto Detailer

Education

Northern Oklahoma College Tonkawa, Ok Major-Business 82/84

Kansas State University Manhattan, Ks Major-Education 84/87

University of Phoenix Tulsa, Ok Business/Education Present

Certifications & Licenses

Fork Lift, Truck Driving Safety and Food Handling Card.

Volunteer Experience

YMCA, Boy’s & Girls Club, UPWARD Youth, Salvation Army

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