Customer Service Manager

Lizeth Ventura

*** *. ********** **. *** # ****

Ontario, California, 91764.

909-***-**** 909-***-****- **************@*******.***

Experienced Safety manager with working knowledge of all DOT regulations as they pertain to transportation. Driver log reviews, pull notice programs, drug alcohol random testing. Workplace safety and California BIT inspection rules.

Good customer relations skills, Seeking for a responsible and challenging role in the transportation industry to enhance my experience and knowledge. Competent administrative professional offering 5+ years of combined experience in office administration with transportation with compliance & safety management .

• Strong interpersonal communication, organizational, and follow through skills.

• People oriented and customer focused.

• 100% Bilingual (English – Spanish).

• Maintains strong statistical data / order entry skills and proficiency in software and database systems.

• Solid Background in coordinating delivery dates and times.

RELEVANT EXPERIENCE

UFA Express Inc.

15732 Boyle Ave. Fontana, CA 92337

Safety Manager. 04/09/2010- Present

SUPERVISOR NAME: MARISA BANUELOS 909-***-****

In charge of companies safety program, DOT Guidance and program implementation and regulations. Promoted a safety first culture throughout the company's development of appropriate policies and procedures as well as safety campaigns and programs designed to eliminate, prevent, and control injurious hazards, acts or behaviors Identifying drivers needs providing information and assistance to staff and company drivers.

• Oversees the management and maintenance of the 2011 Compliance, Safety, and Accountability (CSA) program.

• Manage the drug and alcohol testing programs. Ensures the competitions and compliance of required testing and compliance with all aspects of local, state, and federal regulations.

• Achieved compliance following DOT audits and inspections, resolved all inquiries and comply fully with established company policies and practices.

• Conducts facility assessments, inspections and audits to ensure compliance with regulatory, permit and company requirements in communication with operations to ensure that corrective and preventive measures are completed.

• Designed training for all levels of employees and ensured personnel training and corrective action follow-up are completed.

• Trained drivers and Facility Managers on their responsibilities for DOT compliance.

• Planed and implemented a safety policy program for trucking operations to ensure compliance with DOT and FMCSA regulations

• Kept driver qualification files in order with current DOT / CHP required documentation.

• Audit drivers Logs for hours of service violations.

• Assisted Operations Manager in developing driver training materials and manuals.

• Investigate and/or follow up on public liability insurance claims, on-the job accident claims, working with legal Risk Management and Human Resources.

• Responds and provides assistance in emergency situations.

West Coast Auto Transport.

14955 Slover Ave. Fontana, CA 92337

Dispatcher Customer Service Representative / Billing Clerk, 02/07/2007 - 02/09/2010

SUPERVISOR NAME: ROBERT H. 909-***-****

Responsible to provide high standard of customer service:

Prepared transportation schedules, load sheets, routs and dispatch for truck drivers,

Regularly communicated with customers and ensured that all agreements are completed in time. Contacted drivers regularly over the phone or e-mail to update delivery status and coordinate delivery dates and times.

Solicit freight from freight brokers, (Central Dispatch)Arrange monthly conference with drivers and other staff. Develop and quote transportation rates to shippers and agents, quick quotes over the phone, billing and corrections over the phone. Provide training in house for update on new system release. Provide backup assistance for rating, processing and handling orders, answered phones, took messages, distributed and processed mail, and kept office equipment supplied and serviced.

Responsibilities of a billing clerk: maintained supporting documentation files and customer information updated ,processed invoices, posting of daily payments (Quick Books),updated daily sales reports and batches, prepared and closed daily paid and unpaid reports (Quick Books Pro),contacted customers by telephone to provide information of their due dates, unpaid balances & collections, resubmission of claims if necessary, help to prepare documentation and responses for court appearances, litigation and legal inquiries.

ACADEMIC BACKGROUND:

Hanks High School .2001 N Lee Trevino Dr, El Paso TX. 79936

EPCC (Valle Verde Campus). Industry and Career Training -Business & Economics Development- Fall, 2007.

Reasonable Suspicion Training Certification ( Drug & Alcohol Parameters/Office of Drug and Alcohol Policy and Compliance ) The Simplex Group. 2011.

SKILLS:

• MS Word, MS Excel, Internet, E-mail, MS Power point, Quick Books, Types 30 wpm, 10 keys cashier.

• Knowledge in basic functioning of a corporate office, comfortable working with office equipment (computers, calculators, fax machines, scanners, commercial copiers and printers.).

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