Customer Service Sales
Resume:
Andrea Marie Worley
**** ******* ***. ******** *******, Co. 80923
Home: 719-***-**** Cell: 719-***-****
E-mail: ***************@*****.*** ________________________________________
Professional Summary
To secure a career in Retail Sales and Service, bringing with me vast experience in Customer Service and Sales with an ability to work with a team under stressful situations and time constraints.
Educational Background
Irvine High School Irvine, Ca. 09/86 to 06/89
Graduated with General Studies. Earned Certificate Diploma.
Pacific Travel School Santa Ana, Ca. 05/91 to 10/91
Four Hundred hours of extensive training in Travel Operations, World Geography
And AA Sabre System Computer Training. Earned Certificate Diploma
Employment History
ACS 02/10 to 03/11
Customer Service Agent
Colorado Springs, CO.
Verizon Wireless. Inbound Call Center, customer Service, high call volume responsible for helping customers with payments and questions on accounts.
Eye Care Center of Colorado Springs 02/09 to 02/10
Administration & Reception
Colorado Springs, CO.
Booked patient appointments and data entry into patient records. Placed and received orders and answered customer questions. Office clean-up.
Carnival Cruise Lines 02/07 to 02/09
Reservations & Customer Service
Colorado Springs, CO.
Inbound Call Center/high volume. Reservations Agent. Extensive knowledge of cruise line. Researching and booking of cabins for Carnival Cruise Lines for Travel Agents. Providing general information about the various ships. Promoted to Promotions Dept after 6 months. Booking for Travel Agents.
Amtrak 11/91 to 02/06
Station Agent
San Diego, CA.
Responsible for passenger ticketing and reservations. Loading and unloading passenger baggage and running the Baggage Service Office. Load and unload cargo using a forklift and Red Capp services. Proficient in 10 key and can type 38 words per minute.
Volunteer Work
Habitat for Humanity 07/02 to 08/02
San Diego, CA.
Organizational duties and answering phones.
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