Administrative Executive Assistant

Japera Blakney

**** ********* ******, #***, ********, MD 20746

202-***-**** Email: *************@*****.***

Objective: To acquire a customer service/administrative assistant position in government or private sector utilizing my strong problem-solving, analytical, and interpersonal skills with a “can-do” attitude.

Qualifications and Skills______________________________________________________________________

Outstanding customer service, bookkeeping, charting, faxing, appointment scheduling, data entry, time management, proofreading, collections, sales, inventory control, word processing, administration of paperwork which includes quotes and invoices, attention to detail, telephone communication, presentation, ability to meet immediate and long term goals and meet operational deadlines; Microsoft; word, access, excel, power point.

Work Experience___________________________________________________________________________

Senate Realty Corporation, Washington ,DC July 2010-August 2010

Office Administrator- Greeting clients as they enter the office in a professional and friendly manner ,answering of multiple phone lines, taking accurate messages ,delaying them to the proper person, setup and coordinate meetings and conferences, creating spreadsheets for agents ,File and maintain records manually and electronically ,updating MRIS agents profile, E-fax agents lease agreement to the company email, assist potential clients with information on agent properties.

Community Empowerment Training Academy, Washington, DC September 2009-June2010

Receptionist/Administrative Assistant - Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Hear and resolve complaints from customers and public. File and maintain records. Transmit information or documents to customers, using computer, mail, or facsimile machine. Schedule appointments, and maintain and update appointment calendars. Analyze data to determine answers to questions from customers or members of the public. Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.

Lucky Strike, Washington, DC February 2008-June2010

Guest Personal Assistant - Customer service, screening telephone calls, enquiries and requests, and handling them when appropriate, organizing and maintaining diaries and making appointments, dealing with incoming email, faxes and post’s, carrying out background research and presenting findings, post charges against guest or client accounts, keep periodic balance sheets and record of amounts and numbers of transactions, producing documents, briefing papers, reports and presentations, meeting with clients, suppliers and other staff, data entry faxing, filing, accounts and budgets.

Harramor Enterprise LTD, Annandale, VA December 2005-January 2008

Administrative, Assistant - Meet and greet clients and visitors, sign for and distribute UPS/Fed Ex/Airborne packages, answering multiple phone lines, coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys, setup and coordinate meetings and conferences , customer service, photocopying, faxing, filling, maintain and distribute staff weekly schedules, provide office orientation for new employees, setup accommodation and entertainment arrangements for company visitors.

Jackson and Baylor Law Firm, Washington, DC June 2004-December 2005

Administrative Assistant - Customer service, answering of multiple phone lines and transfer calls to appropriate staff members, greet customers, prepare documents for signature ensuring proper format, sign for and distribute legal documents of interest, maintain and distribute staff weekly schedules, support staff in assigned project based work, maintain hard copy and electronic filing system.

Education_________________________________________________________________________________

Prince Georges Community College August 2010-Present

Radiography

Career Technical Learning Center August 2008-May 2009

Administrative Assistant, Diploma Award Program

Washington, DC

Ballou Senior High School August 2002-July2005

General Studies Completed, Diploma

Washington, DC

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