Customer Service Quality Control

Erik T. Weaver

*** ********** *****

Arlington, Texas 76002

Mobile: 817-***-**** Email: **********@*****.***

Education

**** ********* ** ****

Tarrant County College, Arlington, TX

2010 Bachelor of Science in Biology, University of Texas at Arlington, Arlington, Tx

SUMMARY OF QUALIFICATIONS

Background:

5+ years’ experience in Aerospace Quality, Inspection, Bonding and Manufacturing.

Areas of Expertise: Assessing Customer/ Client Needs Quality Control

Calibrated Equipment Usage Time Management

Accounts Receivable/ Payable Personnel Management

Strong Communication Skills Implementing Safety

Professional Strengths: Basic computer skills including Microsoft Office, MEDS, QWS, SAP,IHS, MMCS and MES, Certified for NADCAP, AS9100 knowledge, Outstanding organizational ability, office efficiency and time management skills; able to work independently and as an instrumental player of a team operation.

PROFESSIONAL HIGHLIGHTS:

TRIUMPH AEROSTRUCTURES Dallas, TX 2008 to present

Quality Control II-

Conducts mechanical and hardware testing using Instron 5584 and 5589 to insure quality for each individual program

Performs flexures and short-beam shears for the F135 to insure the quality of the material

Effectively test multiple sealants and bonding material to the given spec. in order to prove the material is up to standard

Carry out certification tests for new welders

Executed functional testing for multiple programs

Experienced with chemistry techniques and analysis

Works alongside certified black belt on lean project

Assist customers in staying on schedule by making sure their material is finished within a timely manner

American Resource Arlington, TX 2006 to 2008

Manufacturing/Operation Supervisor-

Supervised daily operations of warehouse employees, Supervised and assisted

In the Purchasing Department and maintained customer’s vendor shelving and

Inventory control. Supervised and processed all shipping and receiving with

Foreign and domestic. Processed work orders, Mixed Chemicals, Assisted in the Formulation of Cleaning Chemicals and Lubricant, Processed all MSDS on all manufactured chemical products and distributed products. Maintained at all times Safe and Contaminant free work areas and equipment.

ROADWAY - Irving, TX 2004 to 2006

Density Specialist -

Reconciled driver’s paperwork in accordance with company policy and union standards

Maintain density studies on all freight while abiding with union policies

Trained others on how to do density studies within the union policies

Ran density studies insuring their accuracy while meeting tight deadlines

PUTT PUTT GOLF AND GAMES - Arlington, TX 2002 to 2004

Shift Manager

Provided exceptional customer service and researched/ resolved customer concerns and complaints

Handled end of business money

Supervised and scheduled employees

Coordinated room rentals for parties

Operate cash registers, manage cash drawer, and ran end of shift reports

Assisted general managers with hiring process

Trained all new employees on daily operations

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