CompTIA A+ Certified Professional IT Technician

Objective

Experienced IT professional with **+ years of expertise in troubleshooting and resolving hardware/software issues, designing and configuring networks, crafting comprehensive documentation, and maintaining data integrity. Seeking a challenging role where I can leverage my skills to optimize operations and contribute to achieving company objectives. Education

Randolph Central High School

Major of Math, Music and Computer Science.

Jamestown Community College

Majored in Computer Science, Electrical Technology, and Music. 230 Stowe Street

Jamestown, New York 14701

Jeff Keller

keller.jeff@gmail.com • 716-***-****

Work Experience

Regal Service IT Administrator • May 2020 to Current Summary

» Oversaw comprehensive IT support and infrastructure management for about a 100 employee organization across multiple locations.

» Successfully maintained a complex IT environment, ensuring 99% system uptime and seamless user experiences.

Key Skills

Network Administration:

» Cisco, Meraki and Ubiquiti routers, switches and access points network security protocols, VPN configuration, firewall management.

Hardware/Software Management:

» Windows Server and Microsoft 365 administration, Active Directory, virtualization technologies, PC/laptop troubleshooting.

Troubleshooting and Support:

» Rapidly diagnosed and resolved a wide range of IT issues, ensuring minimal downtime and user satisfaction. Project Management:

» Led successful implementation of new IT systems and infrastructure upgrades, coordinating vendors and ensuring on time, on budget delivery.

Security:

» Proactively implemented security measures to protect sensitive data and prevent breaches, maintaining compliance with industry regulations.

Data Management:

» Oversaw data backup and recovery procedures, ensuring data integrity and business continuity utilizing Microsoft Sharepoint and OneDrive.

Last Key Accomplishments:

» Migration from onsite Microsoft Windows Server Active Directory Domain environment to a cloud based Microsoft 365/Entra based sign on.

Work Experience

Mahout Computer Independent Contractor • December 2013 to Current Working with small businesses in the greater Jamestown area servicing all of their IT needs Bush Industries Consultant for Print Shop • October 2014 to November 2014 Reconfgure workflow of the print shop to prepare for new digital printing equipment. Streamlined workflow to better utilize manpower.

Southern Tier Graphics, Inc. IT Technician, Manager • 2008 2013 Managed all aspects of IT, support, and computer repair work for contracted business accounts. Wide range of responsibilities including installation and maintenance of PC’s and Servers. Web/Graphical Development, logo, forms, brochure designing. Schwan’s Fine Foods, Inc. P.T. Inventory, Loader • 2002 2003 Inventory and loading of frozen food products.

Bush Industries, Inc. • Pre press Tech & Printer Operator • 1996 2008 Set up and operation of a digital pre press system. Worked with InDesign, Acrobat, PageMaker, Photoshop as well as other imaging software. Operated 2 and 4 color sheet fed and web presses, thermal printing and bindery equipment. Certifcations

CompTIA A+ IT Technician (2007).

Excellent communication and interpersonal skills, able to effectively collaborate with both technical and non technical teams.

Strong problem solving and analytical abilities, adept at researching, identifying, and resolving complex IT challenges.

Proven ability to work independently and manage multiple priorities effectively. Other Experience

Occasionally, I continue my work as an independent contractor when certain opportunities arise to further my knowledge in the IT field.

230 Stowe Street

Jamestown, New York 14701

Jeff Keller

keller.jeff@gmail.com • 716-***-****

Additional Skills

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