Customer Service Sales

Objective

To obtain a challenging and rewarding position, utilizing my skills and abilities; allowing me to act as a catalyst of high caliber results by meeting all mission objectives and management directives.

Summary of achievements

Strong background in sales, marketing, and customer service

Central New York area sales winner third quarter 2011

Recognized for profitability and quality of accounts opened

Consistently meet and exceed sales expectations

Branch All Star Award winner three consecutive months

Experience

First Niagara Bank, Cortland, NY

Customer Service Representative Feb. 2010- Present

Ensure financial integrity within the scope of regulatory and company policies. Achieved and exceeded individual sales goals supporting branch and bank wide sales goals via interpersonal contact as well as sales calls.

Ramada Inn, Cortland, NY

Auditor and Front desk associate Oct. 2010- March 2011

Conduct risk assessments and audit financial statements and invoices to ensure compliance standards and company integrity. Propose creative and pragmatic solutions for risks and control issues. Provide outstanding customer service while developing and maintaining strong relationships with all guests and clients.

Vernon Downs Hotel and Casino, Vernon, NY

Guest Service Representative Oct. 2009- Feb. 2010

Drive sales in all areas of the resort including the hotel, restaurant and casino while providing superior customer service to all guests. Generate reports pertaining to health and safety in regards to all in house guests as well as all expected guests. Coordinate group reservations as well as club member needs

NYS Baseball League, Utica NY

Assistant to the Director of Operations (internship) June- September 2007

Delegated duties to maintain and efficiently operate the baseball field and facilities including food and beverage sales. Assist in group sales of tickets for games and Communicate effectively with customers and vendors to make appropriate accommodations.

Education

Syracuse University at Utica College

B.S. , Management, Marketing Concentration, 2009

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