Human Resources Manager
Resume:
MARGARITA A. HUERTA
PEMBROKE PINES, FL 33026
954-***-**** (MOBILE) 954-***-**** (HOME)
************@*****.***
SUMMARY
Bilingual, highly motivated, goal oriented business professional with extensive experience in Human Resources and management. Effective, diplomatic, communicator, leader, and team builder with strong problem solving, multi tasking and inter-personal skills. Proven ability to be unfailingly diplomatic in a complex, high-pressure environment.
EDUCATION
Manhattan College, New York, NY
Bachelors of Science in Management; Minors, Marketing, Philosophy
New York University, School of Continuing Education
Principles and Personnel Management; Personnel: Practices and Techniques; Human Resources: Information Systems
Foundation Center, New York, NY and Atlanta
Currently taking classes in Grant Writing and Funding Research
PROFESSIONAL EXPERIENCE
THE MESTRE GROUP INC., Miami, FL 1/2011-3/2011
Office Manager
Coordination of public relations campaigns and events, collateral development, preparation of bids and grants. Daily client relations, target media list development and release distributions. Developed new office systems and structure. General office administration including accounts payable and receivables.
REGENTS PARK AT AVENTURA, Aventura, FL 2001-2011
Human Resources Generalist Manager
Responsibilities included Human Resources, central supply administration, payroll, training. Ongoing counseling and advising of managers and employees; employment law and policy interpretation and administration in areas such as harassment, discrimination and termination; annual education state requirements program; collaborating with risk manager on workman’s compensation claims; conducting salary surveys; creating employee handbook; open enrollment and administration of benefits; FMLA and EEOC cases; supervising receptionists.
• Reduced new staff turnover from 36% to 17% by training management in proper interviewing techniques and creating and implementing an employee orientation program which included compliance with all state education requirements.
• Created and implemented employee filing system that ensured compliance with all state regulations, resulting in eight consecutive years of passing the State of Florida survey with no deficiencies.
• Achieved 93% success rate in unemployment compensation appeals by training and advising department heads on proper disciplinary procedures and documentation compliance.
• Recreated and implemented an employee evaluation system to include a three-month probationary review and re-training to address performance gaps and ensure development of a better-quality workforce.
• Created and executed employee recognition program and annual, company-wide events improving morale, staff/management relations inter-departmental acknowledgement and celebration of staff accomplishments.
Margarita A. Huerta Page 2
DAILY BUSINESS REVIEW INC., Miami, FL (1988-2001)
Payroll Manager/Human Resources Generalist 1996-2001
Responsible for processing and reporting payroll for 150 employees; planning, interpreting and implementing new policies/procedures in areas such as benefits, compensation and employee relations. Administered benefits, earned time off and disability compliance. Analyzed human resources data to recommend improvements or resolutions of problems.
• Coordinated transition to ADP payroll system from in-house payroll system.
• Automated benefit and compensation data to expedite employee requests and provide accurate and timely reports.
• Created and analyzed reports of internal wage data ensuring consistent, equitable administration of the salary program.
• Assisted upper management with projects and research that required confidentiality, analysis, and problem-solving in the areas of personnel, accounting and production.
• Prepared weekly report for Florida Division comparing year-over-year revenue, expenses, and publication data to budget projections identifying discrepancies and offering suggestions.
Circulation Manager 1995-1996
Managed the distribution of three publications, as well as customer service and accounting for all subscribers. Supervised staff of four, and responsible for $1.25 million in annual revenue through promotions, incentives.
• Developed and implemented a sales incentive program that added 520 subscribers in one year.
• Negotiated contract and coordinated the smooth transition from a one- to two-carrier delivery system.
• Created preventive customer servicing program which led to increased subscriber retention rate to almost 80%.
Business Data Manager 1994-1995
Managed department of two people with sales budget of $250,000. Sold published information for sales leads and as marketing tools.
• Created an incentive program that resulted in a 20% increase in new sales.
• Created a sales and commissions reporting system that reduced discrepancies and provided an audit trail.
• Implemented new invoicing, billing and renewal procedures, which improved pay up rates.
Assistant Circulation Manager 1988-1994
Supervised daily customer service and distribution for three publications. Coordinated and was responsible for all information needed for postal and circulation audits, both passed every time
• Facilitated the transition from mail delivery to carrier delivery notably reducing delivery time to subscribers.
• Worked with a select team that implemented a new circulation software system
Contact this candidate