Customer Service/Order Desk
Resume:
Andrea Gilmour
Maple Ridge, BC
V2X 9L2
SUMMARY
A highly motivated and organized individual looking for an exciting and challenging career opportunity. Customer-focused individual with 20+ years of customer service experience to go with 3 years of supervisory experience.
Proven Strengths:
• Proficient with Microsoft Office applications
• Excellent written and verbal communication skills
• Experience with in-house computer systems and programs
• Able to multitask and perform well under pressure in fast-paced working environments
• Excellent customer service skills
• Cash systems experience
• Child Care First Aid
WORK EXPERIENCE
IKEA Canada, Coquitlam, BC 2002 – Present
Sales & Supply Support Co-worker, Sept 2008 – Present
• Keypunch transfers, delivery notes, price adjustments and sales information to ensure accurate information for coworkers and customers, monitor inventory to ensure correct on-hands.
Assistant Customer Relations Manager, Jan 2008 – Sept 2008
• Main area of responsibility was for Carts and Smaland (children’s play area) departments.
• Supervised 2 teams consisting of 12-15 employees per team.
• Produced schedules and conducted performance evaluations.
• Responsible for ensuring a positive customer shopping experience.
Assistant Customer Convenience Manager, Sept 2006 – Jan 2008
• Main area of responsibility was for the Returns & Exchanges and Resolution departments.
• Supervised 2 teams consisting of 21 employees in total.
• Produced schedules and conducted performance evaluations.
Resolution Co-worker, Feb 2002 – Sept 2006
• Resolved basic and complex customer service issues as they arose and as submitted by our call centre.
• Arranged returns/exchanges and mailed out spare parts.
• Worked with various departments and external service providers to ensure a positive resolution experience for the customer.
DSL Distribution Ltd, Delta, BC 1999 – 2001
Account Clerk
• Data Entry (Customer Orders)
• Co-ordinated outbound and inbound freight for a cereal manufacturer.
• Arranged carriers for shipments ensuring that all shipping documents were completed accurately and customs documentation provided for shipments destined for the USA and overseas
• Weekly billing of freight, warehousing and other charges
• Assisted with the day to day operations of the account.
Commercial Logistics, Annacis Island, BC 1998-1999
Billing Clerk
• Data Entry (Warehousing/Storage Charges)
Richardson Foods Group, Annacis Island, BC 1996-1998
Inside Sales/Order Desk
• Answering phones
• Process order via phone and fax
• Support Outside Sales people
• Customer Service
• Accounts Receivable
• Bank Deposits
Advance Kamak Distribution, Annacis Island, BC 1988-1992
Reception/Driver’s Payables/Freight Payables/Order Desk
EDUCATION
IKEA Canada
Leadership in Practice Course – June 2007
Human Resources Basics Course – February 2005
Douglas College 1982 – 1984
Courses include: Marketing, French, Psychology, Chemistry and Biology.
Port Coquitlam Secondary 1982
REFERENCES
References available upon request.
Contact this candidate