Jeffrey M. Lawson

**** ***** ***** ? Easton, Pa ? 610-***-**** ? deh0q6@r.postjobfree.com

Project Management

Systems Integration / Business Process Improvement / Release and Change Management

Award-winning professional with record of rapid career advancement and excellence in advanced system analysis, design, and implementation. Proficient in all areas of Information Technology; expertise in systems integration, streamlining business processes, financial analysis, and project coordination. Experience with both IT and Accounting principles in the healthcare, sales, and insurance industries as well as academia. Possess exceptional interpersonal, communication, project and cross-functional team management skills. Demonstrated capacity to focus on bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs while still conforming to strict time and budget constraints.

Core competencies:

* Systems Integration & Implementation

* Project Management & Tracking

* Team Leadership & Mentoring

* Change Control Management

* Process Analysis and Redesign

* Client Needs Assessment

* Quality Assurance & Testing

* Database Management and Integration

* Capital Expenditure Analysis

* Vendor Relations

* Systems Development Life Cycle

* System Solution Architectures

Professional Experience

UnitedHealth Group, Basking Ridge, NJ

Senior IT Analyst-Test Data Coordinator December 2011 – Present

Streamline the process of obtaining test data in support of UnitedHealth Groups’ Health Advisor Call Center application. Facilitate requirement gathering. Conduct requirement walk through meetings with data delivery teams. Assist with unit, system, and user acceptance testing. Maintain numerous spreadsheets, documentation, and dashboards via a SharePoint server. Coordinate test data environments and ensure the availability and viability of regression data.

Key Projects and Accomplishments:

* Facilitated requirements gathering sessions with BA, SA, DEV, QA, and UAT for the 8 projects designated for the current release.

* Facilitated walk through meetings with data teams from multiple claims, eligibility, benefit, and provider systems. Ensure that data is linked in the proper test environment.

* Maintain user documentation, data spreadsheets and dashboard status on a dedicated SharePoint server.

* Troubleshoot issues revolving around test data. Confirm that test data created returns the expected result for the automated test scripts.

Moravian College, Bethlehem, PA

Administrative Systems Manager December 2003 – December 2011

Senior Business Analyst July 2001 – December 2003

Ensure that all 42 administrative systems in use on campus are integrated with our student information system and that data is shared securely and efficiently between systems where applicable. Responsible for project and change control management of all implementation/upgrades. Conduct all system design and integration analysis for the Administrative Systems Team. Perform business process analysis and any redesign resulting from the implementation of new technologies on campus. Staffing and train Administrative Systems Team as well as oversee capital expenditures and troubleshoot budgetary concerns.

Key Projects and Accomplishments:

* Project management for Moravian’s new web portal (amos.moravian.edu) implementation. This project was delivered head of schedule and under budget.

* Incorporated new credit card processing software into our student portal allowing for online bill paying and saving the college thousands in processing fees and back-office processing.

* Successfully integrated Moravian’s new Bookstore, Food Court and Card Access systems into one cohesive system saving countless hours of data entry and maintenance for staff.

* Facilitated the creation of a web interface\marketing tool that allows interested students to search and register for evening classes. This application includes the use of complex data views, triggers, and stored procedures to provide real-time data transfers and updates.

* Developed countless stop-gap applications to facilitate the secure exchange and storage of information outside of what is stored in our Student Information System. These applications are currently in use by Human Resources, the Health Center, Institutional Research, Continuing and Graduate Studies, the Seminary, and Facilities.

* Regularly receive top performance and attendance evaluations and have received 2 award ‘bonuses’ for my performance.

UnitedHealth Group, Somerset, NJ

Senior Business Analyst and Quality Control Analyst April 2000 – July 2001

Hired to serve as the point person for the creation of UnitedHealth’s web portal called Myuhc.com. Involved in both the BA and QA roles and was the liaison between the stakeholders and the development team. This was a high visibility role with lots of challenges and opportunities. Most of our clients were fortunate 100 companies and they relied on us to make all of our deadlines. Our team never missed a release date nor dropped functionality to ensure meeting a deadline.

Key Projects and Accomplishments:

* BSA Team Lead on the conversion of UnitedHealth’s original Myben.com site to the new Myuhc.com. The functional differences in the site allowed upwards of 15 million “potential customers” to view their claims, eligibility, and other vital healthcare information in a secure and easy fashion.

* QCA Team Lead for the Automation of Testing on the Myuhc.com project. This entailed the evaluation of numerous testing packages including QARun, Astra, and Robot, as well as the conversion of the manual test logs to an automated format.

* Team Lead for the implementation of the Rational Enterprise Suite, including the Rational Unified Process (modified for UnitedHealth) for the Somerset NJ location.

* Technical Help Desk support person for both Myben.com and Myuhc.com. This involved some knowledge of java jsp’s, server to server transactions, SQL, and numerous legacy systems.

World Savings and Loan, Allentown, PA

Real Estate Loan Wholesale Manager June 1996 – September 1999

Challenged to assist in the creation of a new branch office for the 3rd largest Savings and Loan in the country. Responsible for building and maintaining successful business relationships with mortgage brokers and realtors in the area. Creating marketing strategies and sales force training were also required. Also responsible for running the day-to-day operations of the office.

Key Projects and Accomplishments:

* Staffed and opened the office in Allentown on time and under budget. The office consisted of 3 other sales representatives and a loan processor.

* Created and implemented customer acquisition strategies for the office. These strategies helped others in the office meet or exceed their sales quota goals.

* Advanced account and territory management concepts resulted in my position accounting for almost 70% of the loans generated in the office.

* Office averaged approximately $12 million in loan generation per year under my supervision.

Morristown Memorial Hospital, Morristown, NJ

General Accountant May 1989 – June 1996

Performed general fund accounting and analyzed and maintained certain general ledger account information for the outside auditing team. Reconciled accounts payable, payroll, and operating accounts on a monthly basis and assisted with the creation of the month end reports including the general ledger and trial balance. Worked closely with others in department in effort to automate the monthly accounting cycle. Worked with IS department to offer Quality Assurance on new monthly online financial statements.

Key Projects and Accomplishments:

* Performed general fund accounting functions, and analyzed numerous General Ledger accounts.

* Prepared computerized month-end financial statements.

* Computerized and streamlined analysis and reconciliation system allowing for a 65% increase in productivity.

* Provided QA for the user interface that allowed monthly financial statements to be pulled up on local workstations. This project saved tens of thousands of dollars in printing costs alone.

Technical Proficiencies

Software Tools and programming concepts:

Crystal Reports, InfoMaker, SQL Server Management Studio, Microsoft Office, Access, Project, Visio, SharePoint, Lotus Notes / Lotus Suites, Rational Enterprise Suite, Dreamweaver, Visual Studio, WinRunner, BlackBoard Transaction POS System, BlackBoard Learning Management, Jenzabar EX, JICS, Win-Pak Pro, Track-it, PowerFAIDS, C\C++, Visual Basic, JSP/ASP, Relational Database Design, PL / SQL, T-SQL, client / server application design, middleware design.

Education and Credentials

Client / Server Top Gun Computer Training Program (2000)

Chubb Professional Resources, Springfield, PA

Bachelor of Science in Business Management (1988)

York College of Pennsylvania, York, Pa

References

Mark Reed, VP, Facilities and Administration

Moravian College

1200 Main St.

Bethlehem, PA 18018

(610) 861 – 1312

Former Moravian College Colleague

Jon Conrad, Chief Human Resource Officer

Moravian College

1200 Main St.

Bethlehem, PA 18018

(610) 861 – 1526

Former Moravian College Colleague

John Sulak, President

BPR Tech Solutions Inc.

103 Branch Road

Bridgewater, NJ 08807-2114

(908) 526 – 7696

Former Manager at UnitedHealth

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