Customer Service Quality Assurance

Joseph Rodriguez

**** ************ **. *********, ** 95367 209-***-**** ***********@*****.***

OBJECTIVE

Seeking a progressive Opportunity where my experience & skills can be an asset to your team

PERSONAL QUALIFICATION / ADDITIONAL SKILLS

Ability to learn quickly/ Self-motivated/ Bilingual (English and Spanish)

Knowledge of Microsoft Office (Word, Excel, And Power Point)

Welding/ Certified Forklift operation/ Data Entry/ Quality Assurance/ Inventory Control

EXPERIENCE EMPLOYMENT HISTORY

PMZ Real Estate, Modesto, CA

Home Repair/ Construction

08/ 09 to 08/ 12

Trash-out Bank Repos, Sales Clean-ups, Install Sheet Rock

Locks smith, Resecure Property, Paint the inside of houses, Install Windows

Per hung Doors, Install Tile, Light Fixtures, Install Appliances, Install Outlets

Long Beach Family Center, Long Beach, CA

Office Coordinator

07/ 02 to 07/ 09

Designate work assignments for all personnel

Create Power Point Presentations showing trend analysis to measure company growth

Data Entry, Filing, answering multi-line phone and 10-key by touch

Merisel Incorporated, Rancho Dominguez, CA

Assistant Warehouse Supervisor

10/ 97 to 06/ 02

Oversee daily distribution center activities including regular and temporary employees

Data Key entry orders and manage UPS/ Fed-Ex courier items

Manage a department of 15+ employees and train new hires

American Racing Equipment, Rancho Dominguez, CA

Warehouse Clerk

03/ 91 to 09/ 97

Responsible for JIT Distribution and stocking/ restocking of all warehouse products

Complete monthly WHS Inventory Audits of over 2.5 million dollars in merchandise

Conduct monthly Safety Training sessions to promote a positive and safe environment

Park Plaza shell, San Pedro, CA

Cashier

01/90 to 02/ 91

Operate computerized cash register & handle large sums of cash

Open, close & balance cash register and perform inventory quality control duties

Provide excellent customer service and serve food according to customer’s specifications

EDUCATION/ TRAINING

Carson High School, General Education, Carson, CA

Harbor College, Computer Systems Management AA Degree, Wilmington, CA

Patton College, Philosophy/ Theology BA Degree, Oakland, CA

REFERENCES

Available upon request

Contact this candidate