Customer Service Training

CURRICULUM VITAE

AMITH KUMAR, MOBILE. 739-***-****

S/O LATE SRI V.P.SRIVASTHAVE,

H NO 1-31-151/1,PLOT NO-316, ****************@***.***

INDERANAGAR KANAJIGUDA,

TIRMULGIRI,

SECUNDERABAD.

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OBJECTIVE

Objective: To work with an organization this appreciates raw-enthusiasm and nurtures sincerity and loyalty. To excel in all the responsibilities entrusted to work and me with professionalism in order to achieve both organizational and personal goals

EDUCATION PROFILE

Academic

Diploma in Automobile Engineering from Sanjay Gandhi Memorial Government

Polytechnic college, Abdullapurmet during the Academic Year 2003-2005 and

Secured 74.6% of Marks.

Automobile Engg. Technology from Inter Vocational course, Govt.Jr.college Nampally and During The Academic Year 2000 – 2002 and secured 74.6% Of Marks.

Diesel Mechanic Course from Sri Ram Budhra ITC/ITI. Since 1999 – 2000 and scored 81% of marks

Secondary Educational (SSC): From Mahboob collage High School Sec-Bad And secured 45% of Marks (Sept-98).

PROJECT WORK

A Project report on the Working of Autronic Eye

Content :- Working Principal of Autronic Eye

Advantages of Autronic Eye.

Performance of Autronic Eye.

WORK EXPERIENCE:-

Working with Automotive Manufacture Pvt. Ltd., since 27.04.06 to till date

Key responsibilities:

• Doing Customer follow-ups after attending their vehicles for service at Branches.

• Attending customer concerns and solving the concerns to customer satisfaction, with the help of officials at related branches.

• Preparing all the reports related with customer feedback and forwarding them to Ashok Leyland & Mahindra&Mahindra.

TRAINING:

Attended 2 days Training Programme At Ashok Leyland Training Center at Chennai for BS-III Vehicle (Bs-III-Diagnosis).

Attended 3 days Training at At Ashok Leyland Training Center at Hyderabad ZF Gear Box.

EXTRA CURRICULER ACTIVITES;

Attended all India level 1st competition in ‘’channel improvement’’ Ashok Leyland (Jan 2010) at New Delhi for Customer Service index.

Achieved 2nd place in best bay decoration on the occasion on dussera 2010.

Have also achieved 1st & 2nd Prize in Singing Competition in college level For Hindi & Telugu songs.

NCC (A & B Certificate)

PERSONAL DETAILS

Father's Name : Lt. Mr.V.P.Srivasthave

Date Of Birth : 31st Mar 1983

Language Known : Hindi, English, Telugu & Tamil.

Marital Status : Single

Hobbies : Listening Music & Singing.

Personal Strength : Leader Ship Quality,

Good Communication Skills,

Hard Working, Confident,

Adaptable to Job challenges,

PLACE: - SECUNDERABAD (Amith Kumar)

DATE:-

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