Investment Management Professional

KRISTEN COLLINS HOFFMAN

** ******** **** **** ● WINDHAM, NH 03087● 603-***-**** [H]

***************@*****.***

Summary

Goal oriented professional with diversified experience in the financial services industry including fund accounting, investment operations, project management and fixed income portfolio management. Proven ability to work in a high paced team environment. Excellent communication skills with internal clients, as well as, with external financial professionals. Strong analytical ability supported by an advanced degree in Finance. Track record of advancement through an international organization.

EXPERIENCE

EVERGREEN INVESTMENTS, Boston, MA August 2004 – August 2005

Business Analyst/Consultant

• Acted as a key member in a large scale multi system conversion project including: trade order management, trade affirmation and confirmation, investment accounting, client reporting, performance and proxy systems.

• Conducted interviews with multiple levels of an investment advisory group to obtain information and an understanding of all facets of their business.

• Created a policies and procedures manual where none had existed before encompassing portfolio management, trading, investment operations, and client service.

• Identified gaps, operational risks, and compliance issues in current processes and established controls and work flows to address problem areas.

• Presented findings to compliance and other high level investment professionals.

• Managed and implemented training programs and materials to adopt new systems and procedures manuals.

• Participated in onsite training on accounting, client performance reporting, and trading systems.

• Acted as the primary liaison between investment advisor and parent company providing status reports on new systems and training issues.

• Facilitated executive level status meetings.

• Ran parallel testing between systems.

• Held meetings to determine user requirements and communicated them to the appropriate technical group.

• Assisted in the management, delivery, and tracking of 1200 client performance reports from a new reporting system for the first quarter of 2005.

• Spearheaded the manual reconciliation effort of cash exceptions between custodian banks, existing investment accounting system and new system

JOHN HANCOCK FINANCIAL SERVICES, Boston, MA March 2004 – August 2004

Business Analyst/Consultant (temporary contract)

• Served as a liaison between the Investment Accounting Divisions of Manulife Financial and John Hancock.

• Acted as project manager on the integration of Manulife’s and John Hancock’s institutional accounting systems.

• Managed information requests from Manulife, oversaw deliverables, resolved outstanding issues and prioritized action item list on a daily basis.

• Provided advice on accounting methods, documented procedures and recommended changes in work flow processes.

• Identified system shortcomings and proposed changes in processes and procedures.

• Assisted in various projects including system automation of MBS payments, new investment manager set up, and amortization calculations and comparisons of over 5000 securities manually and on two different systems.

• Created new reports using Crystal Reports Writer.

STATE STREET GLOBAL ADVISORS, Boston, MA May 1995 – April 2002

Short Term Fixed Income Portfolio Manager-Principal (1997-2002)

• Managed five short term fixed income accounts for State Street Corporation’s Securities Lending Division with assets totaling approximately $18 billion investing in short term securities ranging from commercial paper, certificates of deposit, time deposits, bank notes, corporate, treasury, floating rate, and asset-backed securities with maturities out to five years.

• Executed trades consistent to the strategies of each fund with adherence to all prospectus, internal and regulatory guidelines and rules while working in a fast paced team environment.

• Initiated and implemented investment strategies based on evaluation of market conditions, interest rate trends, economic data, and yield curve analysis.

• Traded the daily repurchase agreement positions for all Securities Lending accounts; approximate rollover of maturities between $5 and $10 billion.

• Worked with credit, securities lending and client service to effectively manage and communicate investment strategy

• Created a performance attribution model for short term funds

• Performed monthly stress tests and monitored spread duration for all funds.

• Wrote the investment portion of the market summary distributed to clients on a monthly basis.

• Verified the accuracy of fund fact sheets and security holdings information distributed to clients monthly.

• Alerted technology of necessary changes to the security master file

• Maintained knowledge of fund guidelines and compliance for thirty different portfolios in order to efficiently serve as backup portfolio manager for any fund within the securities lending group.

Fixed Income Investment Operations Associate (1995-1997)

• Acted as a liaison between custodian and investment officer on a group of fixed income institutional defined benefit and defined contribution funds.

• Reconciled cash, holdings and interest discrepancies between investment management accounting system and custody accounting.

• Confirmed all trades with brokerage firms to ensure proper settlement.

• Informed the custodian of proper trade instructions and resolved any failed trade issues.

• Provided portfolio manager with accurate security holdings, cash balances and forecasts.

• Performed month end analytics on all funds.

• Calculated fund performances

• Reviewed pricing of securities and calculated bond prices when necessary

• Defined and documented procedures to be included in the fixed income operations policies and procedures manual.

STATE STREET BANK, Quincy, MA December 1993 – April 1995

Senior Fund Accountant

• Reviewed and authorized the successful completion of fund accountant’s daily and monthly work, while resolving discrepancies and problems encountered throughout the day.

• Assisted in the training and development of employees.

• Monitored and ensured the correct accounting processes for time critical international and domestic corporate actions.

• Researched and responded to client inquiries

THE BOSTON COMPANY, Boston, MA June 1992 – December 1993

Fund Accountant/Senior Fund Accountant

• Received the Mellon Bank Premier Achievement Award.

• Verified the accuracy of fund accountant’s daily and monthly work.

• Trained new employees on procedures and daily functions.

• Completed monthly and quarterly compliance reports.

• Assisted in the preparation of semiannual and annual financial statement packages.

• Reported cash availability per fund to portfolio manager, prepared daily journal entries, and computed daily net asset value of each fund.

BENTLEY COLLEGE, Waltham, MA Spring 1999

Management Consulting Team Member

• Formulated and adhered to a scope document with an outside client.

• Acted as the client liaison.

• Developed and administered a customer perception survey based on the needs of the client.

• Applied appropriate statistical methodology to determine correlation among the quantitative variables of the survey.

• Recommended suggestions to the client based on the outcome of the qualitative portion of the survey.

• Presented the results both orally and in writing to the client and a group of peers.

COMPUTER SKILLS

Microsoft Excel, Word, Access, Powerpoint, Lotus Notes, Crystal Reports, Bloomberg, Portia, Lehman PC Product, BondHub

EDUCATION

M.Sc., Finance, BENTLEY COLLEGE GRADUATE SCHOOL OF BUSINESS, Waltham, MA, 1999

B.S., Finance, BENTLEY COLLEGE, Waltham, MA 1992

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