Customer Service Sales

ALFREDO D PEREZ

**** ****** ***** ***** ** ***** 347-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS:

Supervisory and leadership skills; Professional demeanor with ability to interact with high- level business executives; Self- motivated; Creative and strong aptitude with numbers; Excellent verbal and written communication skills; articulate, polite, well-mannered. Proficient at multitasking and adapts well to fast pace environments. Strong customer focus; well composed with ability to handle pressure

CERTIFICATIONS: 8hr and 16 hr N.Y.S.D.O.J Certificates, fireguard certificate

SPECIAL SKILLS: § Knowledge of MS Word, Excel, Outlook, and PowerPoint.

§ Operating Systems: Windows XP, 2000, NT, and 98.

EXPERIENCE:

9/06 –1/12 THE GLORY CONTRACTING COMPANY Bronx, N.Y

FREELANCE CONTRACTOR/ASSISTANT MANAGER

• Painting, Sheetrock Installation, Wood /Floor Sanding, Tiles, Commercial Floor Stripping and waxing , Marble Cleaning, garbage removal and

Demolition

• Provided services in both privately owned and commercial establishments

• Delegated duties to employees and provided follow up when appropriate

• Coordinated breaks and lunches

• Assisted in transporting tools/materials necessary for completion

• Distributed payment to employees

• Inspected working environment to ensure safety standards were up to par.

1/09 – 7/10 BANANA REPUBLIC SALES/STOCK ASSOCIATE New York, N.Y

• Provided excellent customer service including greeting customers/clients, informing them of sales and discounts, finalizing transactions both over the phone and in person. Handled transactions of both cash and credit in timely manner.

• Handled complex customer situations in compliance and escalated issues appropriately

• Made sure stockroom and floor displays were kept organized and accessible

• When called upon, supervised areas of customer engagement including sales floor, fitting room, and cash wrap.

• Responsible for unloading trucks in timely manner.

11/05 – 7/06 BLOOMINGDALES STOCK ASSOCIATE Tarrytown, N.Y

• During probationary period as stock associate at Bloomingdale’s, achieved employee of the month status two months running

• Handled inventory in warehouse and showroom

• Held position in shipping and receiving

• Organized all items that were being delivered to and from store

• Met and exceeded personal and store sales goals.

• Role modeled great customer service and suggested the company card to every customer.

• Handled the register and completed both cash and credit card transactions in a timely and professional manner.

2/04 – 8/04 KINGSBRIDGE HARDWARE STOCK ASSOCIATE Bronx, N.Y

• Assisted customers in purchases

• Assembled merchandise and displays

• In charge of opening and closing establishment

• Organized all inventory on the floor and in stockroom

EDUCATION:

2007 BRONX COMMUNITY COLLEGE : BUISNESS MANAGEMENT Bronx, N.Y

2001- 2005 JOHN F. KENNEDY HIGH SCHOOL : HIGH SCHOOL DIPLOMA Bronx, N.Y

EXCELLENT REFERENCES WILL BE FURNISHED UPON REQUEST

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