Customer Service Professional

MARCO RUSSO

*** ***** ******* **** ***** . Round Lake, Illinois 60073

847-***-**** . ***********@*****.***

SUMMARY An innovative, highly qualified sales professional with extensive

international and domestic business development experience. Possesses a

proven ability to grow market share and client base, create new revenue

streams, prepare quotes, accelerate orders, streamline processes, and

support periods of dramatic growth. Combines expert communication skills

and bilingual/ bicultural background to strengthen relationships and

deliver flawless customer service. An ambitious, highly motivated leader

with the problem solving and information technology skills needed to

succeed in dynamic environments.

EXPERIENCE GALACTIC, INC., Milwaukee, Wisconsin

One of the leading lactic acid producers in the world

Customer Service Manager 2009- present

• Manage all domestic and international customer accounts for the

Americas.

• Responsible for all intercompany orders, communication and logistic

issues with parent company in Belgium and joint venture in China.

• Streamlined sample order process with US Sales and Production to ensure

a 24 hour turn around from order receipt to shipment.

• Manage yearly backlog from China to ensure low or no impact mainly on

Latin American business.

• Prepare all necessary international documentation for outbound orders

including letters and certifications through national consulates.

• Implemented a three step confirmation follow-up with customers to

improve service, stock levels and eliminate storage fees at

destination.

AKZO NOBEL CHEMICALS, LLC, Chicago, Illinois

Fourth largest chemical company in the world

Customer Care Specialist, 2004-2008

• Serviced international and domestic manufacturing base accounts with

strong order, inventory and SAP management experience.

• Managed customer orders through entire order fulfillment process

including execution and problem resolution regarding all aspects of

product availability and delivery.

• Resolved all outstanding credit issues, non-conformances, and various

supply chain related projects with Credit and Logistics.

• Took over the responsibility of maintaining and updating product

database for Chelate and Micronutrient products.

• Managed relationships and flow of information to and from distribution

centers for appropriate product flow.

• Prepared quotations, international documentation, and purchase orders

for import/export orders.

ISPAT INLAND, INC., Chicago, Illinois

Largest steel company in the world

Inside Sales Representative, 2001-2004

• Maintained and attracted client base within territory.

• Calculated production requirements for customers through flow tool

weekly and monthly forecasts.

• Prepared quotes, expediting orders and cross-applied steel according to

customers’ applications.

• Managed customer accounts totaling 97,000 tons of steel and $35,000,000

in yearly revenue.

• Held a minimum of two quarterly meetings at customers’ locations to

gain profitability in marketplace, discuss quality, forecast, potential

new business and industry trends.

EDUCATION CARTHAGE COLLEGE, Kenosha, Wisconsin

Bachelor Business Administration, 2000

APPLICABLE SKILLS

• Microsoft Office

• SAP

• Excel

• AS-400

• Powerpoint

• Bilingual Spanish

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