Sales Customer Service

ARIELLE JANVIER CAYIA

*** ******* ***, **** ****, CA 94306

925-***-**** http://www.linkedin.com/in/ariellejanviercayia **************@*****.***

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QUALIFICATIONS

Effective Communicator, Written and Verbal

Exceptional Interpersonal Skills

Adept at Networking

Creative, Detailed, Analytical

Able to Build Customer and Partner Relationships

Skilled at Arranging and Hosting Conference Calls

Experienced in Customer Service and Sales

High Idea Generation, and an Eye for Design

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ACADEMIC CREDENTIALS

Master of Fine Arts in Fashion Design Projected Graduation 2015

ACADEMY OF ART UNIVERSITY, San Francisco, California 50% of degree completed

Coursework in Fashion Design, Fashion Industry, Apparel Construction, Textiles, Fashion History, World Culture/History, created and presented presentations showcasing design projects through use of virtual presentation software

Bachelor of Arts in Journalism, Minor in Studio Art Graduated 2008

BAYLOR UNIVERSITY, Waco, Texas

Coursework in Journalism & Reporting, Editing, Public Relations, Fashion Marketing, Graphic Arts & Design, Color Theory & Design, Film Review Writing, Law & Ethics, created and presented PowerPoint presentations; embedded sound

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PROFESSIONAL EXPERIENCE

Inside Sales Support Representative Aug. 2010-Dec. 2010

HPM NETWORKS, Pleasanton, California

Provided support to outside sales representatives

Placed and tracked orders

Provided customers with current order status and tracking information

Updated salesforce.com daily with new opportunities and closed sales

West Coast Commercial Account Manager Nov. 2009-July 2010

HEWLETT-PACKARD, Conway, Arkansas

Managed 52 commercial accounts located on the west coast

Built and maintained customer, field, and partner relationships

Arranged and hosted conference calls with customers and IT Architects

Designed an account tracking spreadsheet in Excel which was implemented as a best practice by my manager for the sales team; used to track all account information and activity and improved efficiency of team

Collaborated on SharePoint site for further learning of HP products

Uncovered new opportunities to implement HP infrastructure at target companies and tracked in Siebel daily

Heavy calendaring in Microsoft Outlook to arrange customer conference calls, on site meetings, and account representative conference calls in order to discuss and strategize our presence in target accounts

Web Intern April 2009-Nov. 2009

DALIA, Los Angeles, California

Assisting with online marketing and promotion for line of formal gowns and dresses as directed

Sales Associate April 2009-Aug. 2009

NORDSTROM, Dallas, Texas

Assisting customers

Styling outfits for individual customers

Merchandising new products

Performing price markdowns

Opening and closing duties

Calling clients to notify of seasonal specials and sales

Processing and filling phone orders and requests from other Nordstrom stores

Culinary Intern Sept. 2008-Nov. 2008

BAYLOR UNIVERSITY, Waco, Texas

Assisting the Executive Chef with food preparation and cooking as directed

Lariat Reporter Aug. 2008-Dec. 2008

BAYLOR UNIVERSITY, Waco, Texas

Conducting interviews

Gathering information/researching

Editing

Authoring stories

Collaborating with other reporters on stories

Stories may be viewed by typing in last name at http://www.baylor.edu/lariat/news.php?action=search_results

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TECHNICAL PROFICIENCIES

Microsoft Word, PowerPoint, Excel, Illustrator, Photoshop, InDesign; word processing speed of 60 WPM, Proficient on both Mac and PC operating systems.

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