Customer Service Administrative Assistant
Resume:
Gloria Booth
******.*.*****@*****.***
Chesapeake, Va 23321
502-***-****(cell)
Summary
• Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment, and independently.
• Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable, able to adapt effectively to challenging and emergency situations.
• Well developed skills in prioritizing, organization, decision making, time management, and verbal/written communication skills.
• Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating, promoting and maintaining strong interpersonal relations. Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances.
EDUCATION Northern Kentucky University Highland Heights, Kentucky
Area of Concentration: Mental Health Degree: Bachelor’s of Social Work, BSW
Graduation: Summer 2007
WORK EXPERIENCE
Hampton/ Newport New Community Services Board, Hampton, Virginia
Therapeutic Day Treatment Behavioral Counselor Oct 2010– Current
• Completed daily progress notes, quarterly reports, clinical assessments and Preauthorization requests which is working directly with DMAS (Medicaid).
•. Provided crisis intervention, conflict mediation clinical group and individual sessions to emotionally disturbed
Students and parents
• Responsible for conducting program enrollments, program implementations and referrals.
• Interfaced with Human Services officials engaged in providing services to clients (i.e., teachers, doctors, case managers, social workers)
• Provided therapeutic classroom interventions for emotionally disturbed students
The Pines Residential, Portsmouth, Virginia
Residential Counselor April 2009– July 2010
• Responsible for assisting in behavioral management of patients, documentation, attending to client's physical needs, and assisted in providing safety and security.
•. Possessed outstanding organizational and problem solving skills
• Responded therapeutically to aggressive behavior exhibited by residents, including diversion into other activities, intensive teaching, physical assist or other disciplinary/control procedure as outlined in the policy.
• Assisted in special projects under supervision of site director working as acting Staffing Coordinator while responsible for monthly staffing schedules.
• Filled in as administrative assistant when needed.
Citi Group, Florence, Kentucky
Customer Service, Sales Specialist April 2007-March 2009
• Encouraged customers to take advantage of additional Citi products and services
• Provided rapid and knowledgeable resolutions to customer concerns
• Displayed and repaired trust amongst customers while winning their loyalty
• Helped to build productive relationships while resolving complex issues with customers
Holly Hill Children’s Home, California, Kentucky
Adolescent Treatment Worker Oct 2006– Feb 2007
• Provided direct day to day care and supervision of adolescent girls in all faucets of their daily living.
• Worked one on one with children with behavioral problems on identified goals and objectives.
• Facilitated independent living and anger management group sessions.
• Documented the daily progress of youth as they adhere to the goals and objectives.
LEADERSHIP ACTIVITIES
Alpha Kappa Alpha Sorority, Inc (Sigma Eta/ Eta Omega Chapter) Nov 2005 –Present
Financial Secretary
• Conducted organized community service events throughout the community (soup kitchen, cleanup Northern Ky highway day, color me pink self esteem builder, walk for March of Dimes, Breast Cancer, HIV and Sickle Cell Awareness).
• Adhered to parliamentary procedure and sorority documents and Collected and document all cash transactions
• Present a financial report at chapter meetings, conferences, and other civic or social affairs
KOFFY (Kentucky Organization For Foster Youth) Jan 2001 – March 2009
President from January 2001-July 2003/ Representative
• Visited each region of Kentucky and facilitated workshops with former and current foster youth
• As a former foster youth ,advocated for the rights of foster youth in the state of Kentucky
• Met and spoke with state representatives to make changes within the foster care system
• Conducted Motivational speaking engagements for the Ramey-Estep Board of Directors, Foster Care Review Board in Lexington Ky, K.O.F.F.Y (Kentucky Organization For Foster Youth, Jordan Institute and Northern Kentucky University.
• Certified trainer from the Jordan Institute who trained the Interdependent Living Curriculum to all Independent Living Coordinators of Kentucky as well as foster parents
Software Proficiency
Microsoft Word, PowerPoint, Excel and the World Wide Web
References
Lisa Phillips, School teacher
Kierra Gregory, Co-Worker
Ann Mornat, Co-Worker
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