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Customer Service Human Resources

Rex, GA, 30273
August 22, 2012

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Yolonda F. Robinson


**** ********* ***** ***, *******


Excellent organizational skills, team oriented, able to reach targeted goals, excellent interpersonal skills, and multitask oriented. Skilled in Outlook Express and all Microsoft Office Suite (Access, Excel, Outlook, Power Point, Word, and Works). Calendar and staff management. Policy and procedure creation and enforcement


Kingdom Building Worship Ministries, Inc. Decatur, GA

Executive Administrator 2008-Present

Maintain and supervise the day-to-day administrative operations of the organization. Serve as a liaison between the Senior Pastor, Board of Presbyter, Board of Directors, and Departmental Managers. Provide timely, efficient and delivery of all administrative services. Contract with outside vendors for church and operational services. Investigate and resolve all complaints; enforcing organization rules. Create and enforce all policies and procedures. Manage church calendar, scheduling use of the facility, building-use contracts and tenant leases. Edit, produce and distribute all publication and communications. Maintain files of official church records and documents.

Financial Freedom, Inc. Norcross, GA

Loan Processor 2006-2011

Provided excellent communicate between all parties (loan officer, customer, appraisal company, settlement agent/attorney and vendors) as required to clear conditions. Responsible for processing reverse mortgage loan applications for loan officers in all national regions. Reviewed documentation and submit to underwriting for MCA (Title) and PA (Appraisal) review. Reviewed loan files to ensure that all documentation received is valid and correct. Followed up on receipt of all documentation needed to submit loans for closing. Determined the appropriate action necessary to achieve resolution. Keeps abreast of all policies and procedures, particularly those relating to FHA HECM loan applications

Angels Of the Light, LLC Decatur, GA

Assistant Director 1999-2002

Accepted increasing responsibility demonstrative flexibility. Performed general office and administrative duties that included all daily correspondence, human resources, customer service, lesson plans, planning of all events and customer service. Exhibited excellent communication and interpersonal skills with the public and coworkers. Received payments from clients and handled scheduling of employees while also conducting the duties of a lead teacher


Dunwoody High School, Dunwoody, GA, Award of Diploma 1997


Available upon request

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