Customer Service Representative

OBJECTIVE:

My objective is to seek out a nursing position within this clinic that will allow me to use my education and accumulate work experience. I have been a Type 1 Diabetic since the age of 3, which has brought me into the nursing field. I feel that with my experience in nursing school, clinicals, own personal experience with Diabetes, and supervision along with my office duties experience, that I would be a great asset to this clinic. My experience would help in many dif-ferent areas and allow me to continue to learn and gain experience. I have high safety standards and work hard at being a valuable team worker. I always bring a positive attitude to persons around me. I will take the job I am hired for very seriously. I enjoy the different tasks given to me, and I love a challenge.

WORK HISTORY:

Vernon Regional Junior College-Nursing Program

August 2010 to August 2011

Unable to work due to a high risk pregnancy

June 2008 to March 2009

Data Entry/ Secretary

Absolute Hardwood Flooring

West Palm Beach, FL 33412

February 2008 to May 2008

• Entered data for old records into computer system

• Answered multiple line telephone system

• Faxed important papers to different companies

• Handled 30 plus employee time sheets

• Entered time into computer system

• Received and dispatched messages, and other duties as requested.

Customer Service Representative

N.E.W. Corporation

Wichita Falls, TX 76308

November 2007 to January 2008

• Answered telephones for Directv

• Completed troubleshooting steps for Directv’s customers

• If troubleshooting steps were not completed, then I created service calls for customers

Records Clerk/Workman’s Compensations

Downtown Medical (Dr. Parkey’s office)

Wichita Falls, TX 76301

July 2007 to September 2007

• Answered multiple phone lines due to busy medical office

• Assisted patients in person and via telephone

• Processed workman’s compensation paperwork in office

• Processed workman’s compensation paperwork to the state

• Spoke to various insurance agencies about medical benefits

• Faxed paperwork to proper destinations

• Took notes for pharmacies

• Made referrals to other physicians for patients

• Made appointments for patients

PSDI-Public Safety Dispatcher/Community Services Officer

Wichita Falls Police Department

Wichita Falls, TX 76301

May 2006 to June 2007

• Answered multiple phone lines with high call volume

• Dispatched officers to calls

• Sent teletypes to other agencies

• Filed

• Faxed important confidential information to various locations

• Checked criminal history backgrounds

• Checked registrations

• Called other agencies nationwide with pertinent information

*received telecommunication certificate

*passed different levels throughout training to advance to higher levels

*received merit for job duties

Maintenance Foreperson

Midwestern State University

Wichita Falls, TX 76308

August 2003 to May 2006

• Answered phones (on call 24 hours a day)

• People skills - management training

• Supervised 30 people

• Entered numbers into campus database for the Facilities Information Manager

• Handled fire and safety equipment

• Sent e-mails to faculty and staff on campus

• Filed

• Attended management conferences

*received certificate in management training

*advanced to supervisor position after one year

EDUCATION:

Vernon Regional Junior College

Nursing Program

LVN License

August 2010 to August 2011

Hirschi High Magnet/IB School

Wichita Falls, TX 76306

High School Diploma – Graduated 2002

SOFTWARE/SYSTEM SKILLS:

Computers/Microsoft Word-Excel-Word Perfect-customized programs for the Police Depart-ment-knowledge of various scanning programs-Clip Art

REFERENCES:

1. Leilani Trevino 940-***-****

2. Heather Green 940-***-****

3. Marilyn Chambers 940-***-****

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