Support Management
Resume:
JoJeanna Wright
St. Louis, MO 63139
********.******@*****.***
Systems Administration
Desktop Support
Sharepoint Administration
Objective
Motivated IT professional showing excellent communication skills with customers and venders seeking a position in IT to allow for growth.
Technical skills
Software & Technologies
• Database: Entry Level Microsoft SQL Server
• Platforms: Microsoft Windows,
• Other: Sharepoint
Experience
06/2008 – Present US Army Reserves St. Peters, MO Operating Room Technician
Present ICC-Dell Contract at Citi O’Fallon, MO
Desktop Support
• Manage multiple tickets, break fix items, customer requests and provide tier 3 support as needed to many onsite desktop and laptop users as well as many remote branch users.
• Provide software support
• System imaging
• Data Recovery
• Support many in custom applications as well as applications such as Office, Java, Clearcase, PointSec on Windows XP and Windows 7.
• Work with Active Directory accounts.
10/2001 – 03/2011 Northrop Grumman IT – TASC St. Louis, MO
Systems Administrator II
• Lead on TEAMS Project
• Teams Support Center Help Desk Lead
• Support all Sharepoint 2007 sites.
• Customize Sharepoint 2007 sites.
• Provide Content Management for TEAMS project.
• Provide assistance on support center for TEAMS project.
• Support Backups.
• Systems operations and monitoring including troubleshooting and resolving long and short term issues on Microsoft NT 4.0, Windows Server 2000 and Windows Server 2003.
• Responsible for supporting servers and desktops located onsite and offsite.
• Responsible for local VTC equipment and scheduling maintenance on printers.
• Systems backup and recovery management using Backup Exec.
• Monitoring and maintained backups for several project servers.
• Changed daily and weekly backup tapes.
• Stored backup tapes at an offsite location
• Patch management.
• Researched software for patch management.
• Responsible for researching, downloading and installing necessary patches from Microsoft on servers for several different projects.
• Infrastructure products investigation.
• Responsible for researching software for different projects and making recommendations to management.
• Researched servers, backup devices and hardware to improve efficiency of the environment.
• Maintaining vender relationships with representatives of systems components.
• Contacted venders regularly in order stay up to date on products.
• Contacted technical support with different venders when necessary.
• IRAD support.
• Development server support.
• Asset Management support.
• Lease returns support.
• Support the TASCSD network and SCIF.
• Provide desktop support for the SD environment.
• Provide server and desktop support for the SCIF.
• Site and document library customization in Sharepoint 2003 and 2007.
• Support portal and infrastructure support centers
• Responsible for the IDE support center.
• Support the infrastructure support centers.
• Support Backups
2000 – 2001 Kehrer Brother’s Construction New Memphis, IL
Systems Administrator and Office Assistant
• Provided server and desktop support for the companies small network.
• Responsible for the day to day maintenance of the companies desktops.
• Duties included researching, downloading and installing necessary patches.
• Delivered bids for projects.• •
1995 -- 1997 The Pet Store Fairview Heights, IL
Store Manager
• Maintained four different departments.
• Supervised 8 employees ensuring daily duties were completed.
• Checked inventory daily and made orders as necessary.
• Supervised the year end inventory.
• Trained new employees.
• Opened and closed the store.
• Made bank deposits and checked daily receipts for correct sales data.
Education
• Saint Louis University
• Currently attending SLU for Bachelor’s in Computer Science
• Southwestern Illinois College
• Associates in Science
• Certifications
• A+ Hardware
• A+ Network
• Microsoft XP
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