Customer Service Human Resources

Rhonda Harvey

**** ******, *******, ** *****

713-***-**** (H) 713-***-**** **************@*****.***

Experienced, dedicated Human Resource professional with over 10 years experience in the field managing and directing a full spectrum of HR policies and procedures, services, and functions including benefits administration, compensation & salary planning, and recruiting. Proven initiator and quick learner who has demonstrated ability to manage multiple tasks in a complex in a constantly changing work environment.

HR KEY SKILLS

Benefits/Payroll Administration (FMLA, COBRA, STD/LTD, ERISA, 401(k), UNEMPLOYMENT CLAIMS

HRIS database administration (ADP Enterprise, Sap, PeopleSoft 8.8 & 9.1 Oracle based HRIS programs)

Strong analytical and organizational skills

OSHA

Orientation & On-Boarding Training & Development Performance

EEOC Testing

5500’s

EMPLOYMENT HISTORY

Benefits Administrator - Trimac Transportation – Houston, Texas July 2010 - Present

• Administers US HR employee benefit plans for the US company employees including medical, dental, vision, life and disability insurance programs, 401(k) program, flexible spending accounts, and wellness program.

• Oversees the US Benefit Administration System (People Soft) including the self service text, data tables, structures, files and interface requirements. Insures the integrity of the US HR benefits data system.

• Serves as liaison between IT and Calgary HR, Payroll and Benefit departments

• Serves as liaison with HRIS

• Administer, Maintain, and review open enrollment process

• Review, edit, and distribute summary plan descriptions in a timely manner

• Transmits weekly and semi monthly payroll contribution, census and/or eligibility information to various vendors as required

• Review and respond to weekly discrepancy reports from the insurance carriers

• Monthly invoice processing

• COBRA administration

• Monthly benefit plan auditing

• Run monthly reports to ensure all benefits have been updated accordingly (ie: position changes, terminations, etc)

• Work directly with brokers and to provide monthly and quarterly census for trend reporting, info lock analysis, health and welfare renewals, and strategy and planning for upcoming year

• Works directly with vendors to assist in developing, reviewing, and distributing ongoing communication materials as well as new hire, open enrollment, and benefit implementation communications to employees and senior management

• Represents organization at personnel-related hearings and investigations.

• Process medical support orders

• Process unemployment claims

• Provides customer service calls for employees, filing, other projects as assigned

HR Coordinator / Benefits Analyst - Huntsman Corporation – Houston, Texas 2008 – 2009

• Maintained HRIS system for employee data information such as personal data, compensation, benefits, tax data, performance reviews or evaluations

Processed through HRIS system all changes including: new hire/rehire, change of status, promotions, merit increases and termination paperwork

Processed Flex Spending Accounts (end of year enrollments, receipts, etc.)

Administered benefit programs and paperwork for all plans such as medical, dental, vision, 403(b) and flex accounts

Reconciled invoices from health insurance carriers (HMO/PPO/DHMO) on monthly basis

Prepared offer and rejection letters for exempt and non-exempt employees

Arranged and conducted new hire orientation: schedule additional presenters, collect and process all new hire paperwork and preparation of material

Presented new hire benefit options and company policies during orientation

Coordinated open enrollment, review enrollment options with employees (HMO/PPO medical,

• Assisted with annual benefits enrollment including developing, writing and distribution of open enrollment communications

• Responsible for auditing benefit polices, practices and procedures to ensure legislative compliance

• Administered daily group plans related to STD, LTD, workers compensation, retirement plans, and flexible spending accounts

• Managed relationships with all benefits carries and vendors

• Provided guidance for processing life events such as death, disability, leave of absence, retirement, QMSCO/QDRO and powers of attorney

• Lead person for implantation of all outsourced tasks and processes through ADP

• Liaison between employees and corporate and/or filed HR representatives to resolve employee benefit issues

Exxon Mobil – Houston, Texas 1989 – 2008

HR Benefits /Generalist Duties:

• Provided HR support to over 6,000 local and global internal and external clients

• Facilitated weekly HR policy and procedure review meeting

• Established and facilitated all new employee activities and sessions

• Conducted employee exit interviews

• Processed terminations and other status changes as needed in the appropriate HRIS system

Payroll /Benefits Administration Duties:

• Administered health and welfare benefit plans and policies including assessment of plan designs to recommend changes as needed

• Ensure legislative compliance of all plans

• Monitored claims process by working with Third Party Administrator to assist with facilitate an early return to work program

• Manages the organization’s human resources by managing the payroll, time and attendance records, and benefits administration for one or more divisions

• Verify all paperwork and data entered into the payroll system, including: W-4, state tax, direct deposit, additional pay, and general deductions

• Verify employee state taxes and audit tax withholdings regularly

• Ensure garnishments are set up and outgoing files to the Accounting department are processed correctly

• Resolves complex payroll issues

• Enters all voluntary and involuntary deductions and other special pays

• Trains supervisors and employees in managing or entering time

• Manages data integrity and maintains internal systems such as payroll, time and attendance records, vacation and sick time usage

• Obtains time approval from department management/supervisors

• Maintains confidential materials related to employee personal information

• Maintains payroll related files either electronically or hardcopy

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EDUCATION

Texas Southern University – Houston, Texas

Business Administration, 1985

University of Houston – Houston, Texas

Business Administration, 1987

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