Angela Dawn Colvett

*** ******** *****

Mt. Pleasant, TN 38474

Home Phone: 931-***-****

Cell Phone: 931-***-****

Email: dciisp@r.postjobfree.com

Education: Culleoka High School,1921 Warrior Way Culleoka, TN 38451 931-***-****

Diploma - May 28, 1976 Major: Business

Other: Columbia State Community College, 1665 Hampshire Pike Columbia, TN 38401 931-***-****)

Continuing Education Courses: Basic Word Processing

Lotus 1-2-3

Desk Top Publishing (Aldus PageMaker 3.0)

Word Perfect 5.0

Word Perfect 5.1

Harvard Graphics 2.5

Harvard Graphics 3.0

Seminars: The Efficient Assistant (6 hrs)

Operations Manager Training Session (8hrs)

Management Training:

• Roses’ Dept. Store Manager Training session in Henderson NC - 4 day session

• OfficeMax, Inc. Manager Training in Clarksville, TN - 3 week session

• Mt. Pleasant Insulation computer training session in Glenn Allen, VA - 4 day session

COMPUTER SOFTEWARE:

Symphony 1.1

ADP-Payroll System

Service Pro 3.1.30

Flow Charting-3 1.11

Q&A 3.0

Lotus 1-2-3

FileMaker Pro 2.0

First Publisher 2.01

Multi-Mate3.31

Moore Labeling System [barcodes]

Harvard Graphics 2.12

Aldus PageMaker 1.0, 3.0, 4.0 & 5.0

FreeLance Graphics 2.0 & 2.1

Word Perfect 5.0 & 5.1

Microsoft Excel 2002 & 2003

Microsoft Word 2002 & 2003

Microsoft Power Point 2002 & 2003

MFG/PRO Manufacturing Management

QuickBooks99, QuickBooks Pro99, QuickBooks Pro2005, QuickBooks Pro2008

MASCO ON-LINE TRAINING COURSES:

Code of Business Ethics – Ethics – 05/06/2004

Code at Work – 11/17/2004

Mutual Respect – 01/18/2005

Anti Trust – Ethics – 11/14/2005

Financial Integrity – 03/19/2006

Sarbanes-Oxley and Internal Business Controls – 08/06/2007

Masco I-9 Training – 12/16/2008

TELEPHONE SYSTEMS:

• SX-100/SX-200 Superswitch PABX (8 & 9-line capacity)

• AT&T DEFINITY (9-line capacity)

• Toshiba STRATA DK280 Digital key telephone system (10-line capacity)

• Merlin Legend Communications System (20-line capacity)

WORK HISTORY:

MT. PLEASANT INSULATION – 1101 Nashville Highway STE #3, Columbia, TN 38401 931-***-****

04/03/98 – 04/14/09 Job Title: Office Manager

Answer all incoming calls for Mt. Pleasant Insulation. Route incoming sales calls to salesmen and take messages for them. Handle customer complaints. All miscellaneous typing, filing, other related office duties. Create all miscellaneous forms – {invoices, fax covers, gas logs, team logs, etc} and spreadsheets using Microsoft Word 2003, Microsoft Excel 2003 and Microsoft Power Point 2003. Daily invoicing using Service Pro software and QuickBooks Pro2008 and maintain all records associated with invoices. Maintain special customer files containing applications for payment, bids and copies of payment checks. Request Certificates of Insurance from insurance company for customers and maintain certificate files. Mail weekly collection letters to past due customers. Process bad debts and forward accounts to collection agency. Maintain bankruptcy, collection files and all miscellaneous checks and documentation for these accounts. Enter checks in computer system and prepare daily bank deposit and maintain all records associated with deposits. Process all credit cards and settle credit card machine along with all paperwork involved in this process. Process weekly payroll for 17 employees for transmittal to corporate Human Resources. Maintain all confidential files and time cards for employees including updates to I9, W4 and all employee records. Process paperwork for new hires and also termination of employees when needed. Process paperwork and administer drug test for potential new employees. Maintain records for medical cards for employees driving company vehicles and schedule physicals at renewal date. Process vendor invoices for Corporate payment and maintain Accounts Payable files. Process all new vendor set-ups complete with W9. Contact various vendors to place orders, reconcile problems with accounts, etc. Worker’s Comp and Safety contact person. Process all Worker’s Comp claims and interact with injured employees, doctor’s office, pharmacy and insurance company. Work closely with Family Medical Associates, the local doctor’s office to schedule appointments for worker’s comp, drug test, physicals for health cards. Maintain all safety records of monthly meeting. Order safety supplies and maintain stock. Process month end files and reports to send to Corporate office. Purchase Order maintenance - issue PO numbers and maintain PO log. Maintain $300 petty cash fund and balance monthly. Maintain copier and fax and order supplies. Order office supplies and small tools and maintain their stock. Compile reports and other information for Corporate for yearly business license renewal for seventeen counties. Work daily, weekly, monthly and during the year with various corporate employees {H/R, Accounting, National Credit Mgr., Safety Director, etc}. Responsible for rental trucks from Penske Truck Leasing for tag renewal, schedule maintenance and repairs.

OFFICEMAX INC. – 805 Eagle Court, Columbia, TN 38401 931-***-****

06/23/97 – 04/01/98 Job Title: Customer Service Manager

Responsible for Service Center Supervisor, Cashiers and Service Center and Cash Office Associates to ensure OfficeMax customer service standards are maintained. Communicate with customers in person or via the telephone and provide requested information and/or research and solve any complaints. Supervise and direct all Customer Service Associates in completion of their duties with eleven direct reports. Perform all Human Resources functions (i.e. hiring, scheduling, training, etc. for all Customer Service, Cashiers and Service Center Associates). Supervise and control Cashier and Cash Office cash handling procedures. Open/close the store following OfficeMax policies and procedures. Assist with physical inventory process. Receive, open, process all mail. Input and processing of weekly payroll on TimeMax System. Handle customer inquiries/complaints over productivity to Associates, peers and supervisors. Handle multiple projects/tasks and meet all deadlines. Responsible for operation and upkeep of computer systems relevant to the Customer Service Manager’s duties. Leakage control. Responsible for store security system at closing and opening of store.

COLUMBIA SPECIALTIES, INC. – 1027 Industrial Park Road, Columbia, TN 38401 {company out of business}

09/88 - 06/97 Job Title: Administrative Assistant to General Manager

Executive secretarial duties for General Manager; assisted with video conference setup; responsible for daily shredding of confidential material and/or reports; arranged luncheon conferences with vendors, CSI guest and visitors; maintained office personnel vacation/sick log; complied daily production report for production areas and input information on MRP system and Q&A software; collected daily production tickets and final production count from Assembly and Final Production areas, calculated production numbers and faxed final report to Corporate; compiled 40-60 page Asset Management Report at month end using various software for distribution to Corporate; all miscellaneous typing and filing for all departments and overflow for Human Resources Dept.; travel arrangements for all CSI personnel; relief Payroll Clerk using ADP computerized payroll system which consist of time cards, vouchers, manual checks, payroll checks; ordered office supplies; relief switchboard operator; created all miscellaneous forms for all departments; responsible for printing all labels required on site by using Moore Labeling System. Constructed bar code and rated nameplate programs from QC blueprints for two assembly lines with 2850 unit/day production rate.

ROSES DEPARTMENT STORE – Maury County Shopping Center, Columbia, TN 38401 252-***-****

{company out of business}

06/05/87 - 09/10/88 Job Title: Operations Manager

Supervised operations for Office, Sales Floor, and Stockroom with a total of 35 employees under my direct supervision; daily transmittals on computer; maintain files and time cards for employees. Determined office staffing needs, wrote and placed employment ads, interviewed and selected qualified personnel; provided orientation and training in company policy and procedure; operations and customer service techniques. Verified store cash fund, daily bank deposits; ticket markdowns; checkout and lay-a-way supervision; refund and voids; register pickups and Customer Service desk; responsible for Claims Area and claims filed and received; receiving UPS, Federal Express and Rose’s shipments from warehouse in NC.; produced sales tickets and ticketed merchandise for sales floor. Leakage control. Responsible for store security system at closing and opening of store.

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