Sales Customer Service
Resume:
Maria A. Hamm
Kennewick WA,99336
Email address: dchpao@r.postjobfree.com
Tel # 509-***-****
OBJECTIVE:
To acquire a position as a highly reliable employee in which my working experience, abilities, education and knowledge can be utilized into the maximum potential and at the same time to achieve my personal desire for growth and development.
PROFILE: Background in Managerial, Certified Nursing Assistant, Cashiering and Sales Associates, Consistently exceed sales goals and customer service expectations. Attended classes for safety lifting procedures with different weights. Ability to interpret instructions and specification. Skilled in developing and implementing standardized policies and safety procedures.
EXPERIENCE:
Swing Manager, Feb 2009 - June 2010
Guantanamo Bay Cuba
Managed a shift of 10-15 employees. In charged of ensuring all crews/employees are providing customer satisfactions, food quality, waste control, cash control, shift paperwork and deposits all sales. Managing staff throughout their shift and providing them with feedback. Responding to customer complaints. Ensuring that all employees adhere to the company?s uniform standards. Responsible in recruiting, training and motivating staff, organizing and supervising the shifts ensuring and keeping things neat and clean and in order throughout the shift, frontline and maintenance staff. Checking stock levels and ordering supplies, preparing cash drawers and providing petty cash as required. Ensure that the stores operates efficiently and profitably while maintaining its reputation and ethos. Responsible for the business performance of the store as well as maintaining high standards of food, service, safety and health. Combines strategic planning, shift pattern organization and day-to-day management activities. Responsible in analyzing and planning store sales level and profitability, may cut off labor cost if necessary. Creating and executing plans for store sales, profit and staff development. Keep the Store Manager inform about the operations of the store. Performs miscellaneous job-related duties as assigned.
Certified Nursing Assistant, May 12, 2008- August 28, 2008.
Kadlec Medical Center, Richland WA, States, USA.
Assists professional nursing staff with daily care of patients by performing basic technical and non-technical tasks under direction and supervision.
Provides a.m to p.m. care; e.g. ., bathing patient, peri-care, personal care; makes bed, changes gown. Adheres to department procedures and standards.
Measure and records vital signs ( temperature, pulse, and blood pressure ), height, and weight. Measures and records fluid and food intake and output. checking patients blood sugar if necessary. Documents information following department procedure.
Prepare patients for meals, assists in feeding patients, if necessary. Distribute water and other nourishments according to the patient?s needs.
Prepare room and bed for receiving patient, assuring a clean and safe environment. Continues to observe patient?s environment to ensure safety and comfort.
Perform treatment procedures such as surgical skin preparations and application of ice packs and heat following department procedure and standards.
Communicate effectively with patients, families and staff demonstrating a positive and caring attitude; demonstrate sensitivity to patient?s, emotional, social and mental health needs.
Recognize and reports abnormal signs and symptoms of common diseases and conditions. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served on the department / unit as outlined in established procedures. performs other job related duties as assigned.
Certified Nursing Assistant, May 7, 2007- May 10, 2008
Life Care Center of Kennewick WA, States USA.
Life Care Center of Port Orchard WA, states USA.
Provide direct patient care such as assisting with bathing,eating, dressing, and walking patients.
Measure and records vital signs ( temperature, pulse, and blood pressure ), height, and weight. Measures and records fluid and food intake and output. Documents / Charting patients? information following procedure.
Prepares room and bed for receiving patient, assuring a clean and safe environment. Continues to observe patient?s environment to ensure safety and comfort.
Prepare patients for meals, assists in feeding patients, if necessary. Distributes water and other nourishments according to the patient?s needs.
Communicate effectively with patients, families and staff demonstrate a positive and caring attitude; demonstrate sensitivity to patient?s, emotional, social and mental health needs.
Recognize and reports abnormal signs and symptoms of common diseases and conditions. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served.
Turn and reposition bedridden patients to prevent breakdown of their skin. Collect specimens for tests, supply and empty bed pans.
Record amount of oral intake and output and measure urinary output.
Transport patients and equipment as needed, keep a record of care given, monitor patients and report any variances to normal to the nurse for further assessment.
Follow infectious disease precautions to prevent the spread of organisms. Performs other job related duties as assigned.
EDUCATION:
BS Nursing : St. Dominic Savio College, Caloocan City Philippines ( March 2012)
Hotel and Restaurant Management. University of Perpetual Help College, Binan Laguna Philippines. ( April 1992)
PC Troubleshooting, [Informatics Technology] Philippines. 2004
SPECIAL AWARDS:
Employee of the month, August 2007 [ Mc Donald?s]
Employee of the year, December 2007 [ Mc Donald?s]
Employee of the month, November 2009 [ Mc Donald?s ]
SKILLS & CHARACTERISTICS:
MS word
Excel/Spreadsheet
Adobe Photoshop
XPAC PC Troubleshooting
Available to work under pressure and meet deadlines
Self Directed, people oriented, and able to work long arduous hours.
REFERENCES :
Available upon request.
Contact this candidate