Sales Supervisor
Resume:
Victsenina Adonnis Jackson
Freeport NY 11520
Email ********@*****.***
Career Summary:
Supervisor/Team Leader with experience providing world-class service and a commitment to total management.
Proven ability in the areas of team management, motivation and training. Self-motivated and energetic individual
Who consistently achieved high level of productivity in a dynamic work environment.
Professional Experience:
11/2006 - 08/2011 Cablevision Telemarketing
Outbound/Inbound Sales Rep
* Cold calls - Selling premiums channels internet service and phone service
* Educating customer on the different television providers in there area
* Tracking daily and monthly sales
* Collecting past due balances on accounts/Closing accounts
* Setting up monthly floor wide contest to increase sale performance
* Help train team member on new product and services
* Setting
11/2004 - 11/2006 Sleepy’s The Mattress Professionals Telemarketing
Supervisor Open Orders/ Save Team
*Managed two departments of 30 or more sales representatives
*Resolved customer problems and complaints
*Sold over 16 brand name bedding over the phone/ Retail store
*Scheduled merchandise delivery to customer on a timely manner meeting or beating dead line
*Handle formal and informal corrective action notifications
*Up train new representatives promoted to new team
*Promoted to executives save team within 6 months
07/2000 - 11/2004 Citibank N.A. Telemarketing
Supervisor/Team leader
*Manage team of 15 or more sales associates in credit card division
*Tracking phone statistics to ensure quality standard were met or exceeded
*Designed motivational contest for department that increased sales performance by 10%
*Analyze card member needs and recommend products and services to retain revenue for the business
*Handle escalated calls to resolve all issues with product, services and fees
*Administer monthly and annual reviews for sales associates
*Help with start up of brand new Credit Protector Retention unit in Tampa Florida
PC Skills : Word, Excel, Lucent, Power Point, Peoplesoft, and Witness
Educating: Leading people Classes and People skills ( Citibank training Class)
Boces: Child Care I & II
Fitness Coach self employed Fitness N Fashion
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