Victsenina Adonnis Jackson

** ******* ******

Freeport NY 11520

Email dc4lh6@r.postjobfree.com

516-***-****

Career Summary:

Supervisor/Team Leader with experience providing world-class service and a commitment to total management.

Proven ability in the areas of team management, motivation and training. Self-motivated and energetic individual

Who consistently achieved high level of productivity in a dynamic work environment.

Professional Experience:

11/2006 - 08/2011 Cablevision Telemarketing

Outbound/Inbound Sales Rep

* Cold calls - Selling premiums channels internet service and phone service

* Educating customer on the different television providers in there area

* Tracking daily and monthly sales

* Collecting past due balances on accounts/Closing accounts

* Setting up monthly floor wide contest to increase sale performance

* Help train team member on new product and services

* Setting

11/2004 - 11/2006 Sleepy’s The Mattress Professionals Telemarketing

Supervisor Open Orders/ Save Team

*Managed two departments of 30 or more sales representatives

*Resolved customer problems and complaints

*Sold over 16 brand name bedding over the phone/ Retail store

*Scheduled merchandise delivery to customer on a timely manner meeting or beating dead line

*Handle formal and informal corrective action notifications

*Up train new representatives promoted to new team

*Promoted to executives save team within 6 months

07/2000 - 11/2004 Citibank N.A. Telemarketing

Supervisor/Team leader

*Manage team of 15 or more sales associates in credit card division

*Tracking phone statistics to ensure quality standard were met or exceeded

*Designed motivational contest for department that increased sales performance by 10%

*Analyze card member needs and recommend products and services to retain revenue for the business

*Handle escalated calls to resolve all issues with product, services and fees

*Administer monthly and annual reviews for sales associates

*Help with start up of brand new Credit Protector Retention unit in Tampa Florida

PC Skills : Word, Excel, Lucent, Power Point, Peoplesoft, and Witness

Educating: Leading people Classes and People skills ( Citibank training Class)

Boces: Child Care I & II

Fitness Coach self employed Fitness N Fashion