Customer Service Data Entry

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MELDA FREEMAN

OBJECTIVE

To obtain a position with an organization where my experienced will be an asset to include optimal occasions for my skill to be utilized with opportunity for growth.

FUCTIONAL SUMMARY ~ Proficient data entry ~ Excellent accurate typing skills @ 70 wpm ~ Switchboard operator/Millennium 131 ~ 10 key touch ~ Excellent Customer Service Skills

EMPLOYMENT Present /09 MOORE PARTNERS INC. (Fannie Mae) -Receptionist /meet and great guest -Manage incoming and outgoing calls Responsible for office documents Vital Statistical Data Entry -Accountable for preparing weekly confidential reports. -Received most incoming mail/ packages 08-08-01-06 Nations recovery center (NRC), Norcross, GA -Receptionist -Managed incoming and outgoing calls -Responsible for all office documents and supplies - Vital Statistical Data entry -Accountable for confidential Human Resource documentation 06-03-01-06 Especially for kids Academy , Riverside, GA Lead Teacher –ages 4 through 12 ~ Maintain and document weekly lesson plan

-Responsible for classroom organization and layout 01-99-06-03 Kindercare Learning Center, Jonesboro, GA Pre- Kindergarten Lead Teacher- ages 4 through 12 (NAEYC’S Coordinator Office Assistant) -Maintain and document weekly lesson plan -Responsible for classroom organization and layout -Managed incoming and outgoing calls -Responsible for all office documents and supplies 02-96-06-99 IKON Office Solutions, Atlanta GA Service Specialist -Supervised fax area with responsibilities to include but not limited to delivery of incoming/outgoing facsimiles, processed log documentation -Assisted in monthly billing -Processed daily reports for all service areas -Responsible for processing overnight packages, sorting and delivery of incoming mail system and coordination of inter office deliveries -Maintained daily phone communications and files 03-93-03-96 DELTA Airlines, Atlanta GA Associate Customer Service Agent Foreign Inspections -Responsible for passenger connection service, International and Domestic Flights - Maintained daily phone communications -Coordinated customer service needs -Established and sustain above satisfactory customer relations

EDUCATION

West Fulton High School Atlanta, GA National Business Institute Decatur, GA West Georgia University Carrolton, GA

AWARDS RECEIVED

Diploma Customer Service Certification Associates in Child Development Child Development Associates (CDA)- Certification Washington, DC CPR First Aid – Certification References Available Upon Request