Sr. Business Systems Analyst/Project Manager

SUMMARY

I have extensive experience as a Sr. Business Systems Analyst Lead, Project Manager, Software Developer, Systems Analyst and System Architect, leading and taking projects from concept to completion. My expertise includes identifying and documenting system requirements, translating business needs into technical specifications, developing use cases as well as test cases, leading gap analysis sessions, setting-up schedules, imple¬¬menting requirements, achieving milestones, reviewing and communicating progress.

Trained at MIT, I have designed and developed software systems using object-oriented methodology, as well as designed and developed user interfaces. I have developed and implemented automated software flows, customized requirements tracking systems, supported worldwide expansion projects, and improved project efficiency. In addition, I have been working as the liaison between the Client and the Technical Team.

I desire to work with clients in identifying their requirements and challenges and then communicate their information to the Technical Team to assist them in developing and implementing solutions to meet and exceed client requirements and expectations.

EDUCATION

University of Oklahoma – School of Engineering - Norman, Oklahoma

B.S. in Computer Science, 1984

QUALIFICATIONS, SKILLS AND ABILITIES

• 21 years of Software Development including:

o 10 years of Object-Oriented Programming in Artificial Intelligence (AI); Trained at MIT in Object-Oriented Programming; member of the Texas Instruments Research and Development Group

o 11 years of System Engineering, System Analysis and System Development, Business Systems Analyst, Information Specialist

• Object Oriented Design, Methodology and Development

• LISP, PERL, UNIX, C, C++, HTML, Schema, XML, XHTML, Java

• Business Requirements Gathering, Gap Analysis, Process Flows, Data Models, Software Requirements Specification and Functional Specifications Documentation, DDTS (Rational Software – Defect Tracking System)

• System Use Cases and Test Cases Development, User Interface Design and Implementation

• Business Process Management (BPM) Methodology and EMC² Corp. Tools: Business Process Analyzer, Business Process Simulator, Business Process Monitoring, Navigator, Business Process Manager

• Software Engineering Process Group (SEPG) Methodology; Member of the SEPG initiative representing Texas Instruments, Inc. in Austin working on the SEPG standards

• Project Plan Development, Prioritization, Scheduling, Execution, Evaluation

• Technical and Business Process Improvement

• Project and Team Leadership, Member Development and Mentoring

• Liaison between the Client and the Technical Team including: Gathering Requirements, Communication, Negotiation, Issue Resolution, Coordination, etc.

• Customize and Automate Software Flows

• Support of External Tools

• Extensive experience in the Electronic Design Automation

• Experience with the Residential Real Estate Loan Origination Process and Industry Leading Loan Origination Software – Calyx Point

• Experience with ARGO’s Teller with imaging, Sales & Service and Contact Center Applications

• Business operations including development and implementation of processes, procedures, methodologies, involving day-to-day operations interfacing with vendors and clients

• Proficient in all the Microsoft Office Tools

PROFESSIONAL EXPERIENCE

ARGO Data Resource Corporation Richardson, Texas

SR. Business Systems Analyst, Team Lead, 2008 – Present

Responsibilities:

Lead the activities of the business systems analysis team for the Teller Line of Business in the following areas: use case development for base products; gap analysis; requirements gathering and documentation for product enhancements; developing and documenting design solutions.

Accomplishments:

 Developed a unique Use Case Template to document the base functionality of ARGO’s Teller base products. The purpose for the Teller Use Cases was to be used as a sales tool during the sales process, as well as during the customer implementation process to help with gap analysis.

 Provided leadership as well as accountability, and delegated responsibility and direction to my team on how to deliver all 113 use cases; completed all deliverables in a record time of 60 days. The project plan that I put in place, following up with periodic checks on my team’s progress as well as strategic prioritization of the project deliverables, helped my team increase their productivity and deliver a successful project five months ahead of schedule.

 Conceptualized an Enterprise Audit Trail product and developed a design solution that would address customer needs, meet and exceed customer expectations, and benefit ARGO by generating multiple streams of revenue; authored the Business Requirements Document (BRD) that outlined all the activities and business/system requirements needed to be gathered to accomplished this project; created the business/management plan; organized, scheduled and led all the meetings with the program, product and project managers to capture the knowledge needed to accomplish this project; developed a questionnaire to capture requirements from a customer perspective what is needed for the Audit Trail Solution.

 Developed an innovative Business Design Specification (BDS)/Functional Specification Document Template to successfully capture business requirements and document the functional changes to the base products to meet customers’ expectations. The results from using this template improved all areas of the SDLC process: increased productivity of delivering documents to the software team for development; decreased code development time because the template was created with the developer in mind by documenting in a logical form crystal clear requirements; helped QA team create complete test cases; delivered robust products to our customers.

 Led gap sessions with ARGO’s customers, captured and documented requirements, wrote scope documents for the Contact Center and Teller implementation projects.

COUNTRYWIDE Plano, Texas

Sr. Business Systems Analyst, Lead, 2007 - 2008

Responsibilities:

Led the activities of the business analysis team for business development within the enterprise content and imaging group; became proficient in the Business Process Management (BPM) methodology; worked with customers to identify and document system requirements; developed and documented design solutions.

Accomplishments:

 Developed expertise in the application of the BPM methodology and tools developed by EMC² Corp.

 Led the effort of gathering, evaluating and documenting the requirements for the BPM Proof of Concept (POC) project.

 Coordinated all activities with the Office of Architecture team and successfully obtained the signoff and approval of the POC and the EMC² Corp. BPM suite of tools for Countrywide.

 Developed and implemented processes, procedures and strategies using the BPM methodology for new BPM specific projects.

 Architected the methodology and strategy to gather properly and correctly the customer requirements for BPM implementation.

 Designed the process, strategy and techniques for interviewing different levels of management for BPM specific projects.

 Developed the strategy to help the customers identify opportunities for BPM implementation for business process improvement, and business process re-engineering.

 Developed the methodology, processes and procedures to document the functional requirements for BPM implementation.

 Developed the business requirements and solution document for the Enterprise Data Content Migration from one tier of storage to another to be used across the Business Units within Countrywide.

EDS Plano, Texas

Information Specialist / Business Systems Analyst, 2006

Responsibilities:

Learned the eRegistry system of Mortgage Electronic Registration System (MERS) developed in XHTML; worked with the customer to identify and document system requirements; developed and documented design solutions; communicated solutions to the customer as well as the internal software development team.

Accomplishments:

Trained myself on the eRegistry system without any help from the team, and learned it in a very short period of time; completed business requirements and design development documents for several enhancements to the eRegistry system; identified issues between the customer’s expected results and requirements vs. the team’s perception of the customer’s requirements and expectations; in working with the customer was able to obtain information and documentation that was previously unknown to the team; trained my team on how the system worked and provided a greater understanding which enabled them to perform at a higher level.

Value-added initiative:

Identified several critical problems in the project planning area and provided solutions to the problems that were implemented immediately; identified inefficiencies in the way the team worked that had a direct impact on the quality of the releases and provided process improvement solutions; identified the areas that needed immediate attention in order to meet future release dates and improve the quality of the production releases.

Capital Funding Strategies Group Plano, Texas

Co-Owner, 2005-2007

Responsibilities included operations for both the “residential” and “commercial project finance” lines of business; implemented processes to close loans within seven to ten days from receipt of completed loan application and required documentation; learned the Calyx Point Loan Origination Software in a very short period of time; worked strategically with different customers including: homeowners, realtors, title companies, appraisers, and insurance agents in order to bring the loan to a successful close; developed, refined, and improved the processes to make the loan processing function more efficient and deliver a higher level of customer service; implemented and integrated the features of the Calyx Point software and used it to improve the communication between the loan officer, vendors, and clients. This resulted in a 100% increase in the monthly production, and a greater overall customer satisfaction.

Took care of my immediate family between 2002 and 2004.

Texas Instruments, Inc. Dallas, Texas

1984 – 2001

Joined Texas Instruments, Inc. as my first job out of college and had a very successful technical career for over 17 years, detailed as follows:

SR. SYSTEMS ANALYST / SR. SOFTWARE DEVELOPER, 1996 - 2001

Supported a team of engineers in the digital signal processor (DSP) area in developing, implementing, and supporting electronic design automation (EDA) tools, methodology, and software flows. Designed and implemented software flows on the Sun Workstations using Perl, C++, Schema, and UNIX in the area of electronic design automation to help the IC designers bring their product from concept to manufacturing.

SR. SYSTEMS ANALYST / SR. SOFTWARE DEVELOPER, 1993 - 1996

Served as part of a world-class Electronic Design Automation (EDA) team which supported and implemented software tools and flow automation in the area of high-speed microprocessors. Supported a team of microprocessor engineers by providing tools, method¬ology, and software flows using Perl, UNIX, C, C++ on Sun Workstations. Implemented solutions to problems and automated software flows that helped the designers take the integrated circuit from concept to manufacturing, resulting in performance four times faster than the company had ever previously achieved.

Was the first member of the EDA engineering team to co-locate in the same area with the IC designers, and worked as the liaison between the EDA team and the IC designers. Successfully integrated into the environment and developed productive working relationships with the designers, comprehensively identifying all of their needs; at the same time, communicated the benefits of integrating the rest of the EDA team, which significantly contributed to the engineering team becoming a very integral part of the IC design team.

SYSTEMS ARCHITECT, 1992 – 1993

Served as part of a team which developed and implemented an Electronic Design Automation (EDA) system to be used by 2,000 design engineers throughout the company. Significantly contributed to the corporation’s worldwide expansion effort, including the American sites in Dallas and Houston, sites in Bedford-England, and Bangalore-India. Coordinated and led numerous worldwide team activities to make this project a success; member of the SEPG team representing Texas Instruments in Austin working on the SEPG standards.

PROJECT MANAGER, 1990 – 1992

Coordinated, managed, and led a team of five people tasked to improve customer satisfaction in the area of object-oriented databases. Developed a migration path to a database designed through the use of an external tool developed by Mentor Graphics. Successfully accomplished the transfer of the project support responsibility.

SOFTWARE DEVELOPER/SYSTEMS ARCHITECT, 1987 - 1990

As a member of the Texas Instruments Research and Development team interviewed the users from the executive, managerial and operational levels to gather and document requirements; based on these requirements, designed, developed and implemented a “What If” event-driven simulator, planner and FIFO scheduler for the wafer fabs to improve the factory analysis and modeling. The simulator helped the factory management team to identify the bottlenecks, and problem areas, and helped them identify and optimize the most efficient way to schedule the workflow of the factory. As a result, the management team was able to increase TI’s competitive advantage in bringing new products to market and fulfilling customers order on time or ahead of schedule.

Because of the great value and success of the simulator and scheduler, the management team asked me to develop a “What-If” User Interface tool, to quickly run multiple scenarios; this tool provided great value and was highly praised by the management team.

The entire system was designed using the object-oriented methodology, and implemented in Common Lisp on the TI-Explorer and Symbolics Lisp Machines.

SCIENTIFIC PROGRAMMER, 1984 – 1987

Designed and implemented the geophysical processing workstation, the only software project in the GSI division to ever meet the forecasted development time frame goal. This system was designed using the object-oriented methodology, and implemented in Common Lisp, on the TI-Explorer and Symbolics Lisp Machines.

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