Customer Service Manager

JANNA RAPOPORT, M.A.

**** ******** ******** *******, #***** Philadelphia, PA 19130 818-***-**** ********@*****.***

OBJECTIVE

• To find an analyst position in a business environment where I can utilize my skills and knowledge of economics, modeling and foreign languages to the advantage of the company

PROFESSIONAL EXPERIENCE

Economic loss consultant for civil lawsuits, Philadelphia, PA; 1/2012-present

• Researched U.S. Census Bureau and The Bureau of Labor Statistics databases for information pertaining to a financial analysis of present earnings and wage differences for relevant parameters

• Analyzed and predicted future losses in wage earnings for the client in future and present values

• Created a detailed analysis report of the findings using Word and Excel tables and formulas

University of Southern California, Los Angeles, CA; 8/2008-5/2010

Student analyst and researcher

• Analyzed and forecasted financial data for the city of Fresno’s general fund. Designed and implemented cost-benefit analysis of previous four fiscal years using cash and budgetary solvencies. Developed recommendations for the upcoming four fiscal years and the long-term future of the fund

• Led an econometrics forecasting and modeling project on the probability of child adoptions. Supervised manual data collection for a sample size of 310 individuals. Tested hypothesized models based on the significance of the chosen variables. Developed a final working model and established appropriate parameters to fit said model

• Wrote a research paper on anti-competitive behaviors of corporations such as Toys-R-Us (2000) and the lawsuits that ensued, as well as laws and regulations established by the FTC.

• Reviewed and critiqued public policies such as the San Francisco parking issue and the influenza vaccine shortages. Introduced recommendations for better solutions to minimize the aforementioned problems.

National Planning Corporation, Santa Monica, CA; 11/2005 - 5/2007

New Accounts Associate

• Opened and processed over 200 customer accounts on a daily basis

• Monitored and processed over 300 money transfers daily

• Interfaced with customers and provided online customer service to financial representatives and clients of the company

• Executed urgent requests on behalf of customers and representatives in a high-pressure environment

• Composed and created training procedures manuals for new employees in the department

Ajilon Professional Staffing Agency, Los Angeles, CA; 11/2004-11/2005

Temporary employee

• Completed a large variety of tasks on a daily basis

• Created Power Point presentations and edited project documents

• Composed office memoranda and official company letters

ABC WordExpress Corp., Santa Monica, CA; 3/2004 – 11/2004

Office Coordinator / Intern Supervisor

• Established formal internship recruiting efforts and composed appropriate work schedules to fit company’s project requirements

• Generated internship interest through online marketing domestically and internationally

• Recruited, interviewed, managed, trained, and supervised 10 interns every two months for the duration of the program

• Communicated with international recruits, conducted phone interviews, and established working relationships with various consulates for student work visa applications

• Wrote articles for the company’s website, LinguaExpress.com

• Assisted and at times substituted for the Accounting Manager

Contract Translator, Philadelphia, PA; 4/2004 – Present

• Completed hundreds of written translation projects from and into Hebrew, Russian, French, Arabic, and Spanish

• Examples of translation work include financial statements, medical documents, technical certifications, questionnaire surveys, wills and legal contracts, as well as civil engineering, economic, medical, and computer science transcripts

EDUCATION

• University of Southern California, Master of Arts in Economics, 2008-2010

• La Sorbonne Nouvelle, Paris, France, Critical Studies Program, 2002-2003

• University of California- Los Angeles, Bachelor of Arts in Linguistics, French and Francophone Studies; Minor in Russian Language and Literature, 1999-2004

SKILLS AND INTERESTS

• Excellent computer skills, including Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Specialized knowledge of econometrics software such as Gretl, working knowledge of SAS and SQL, Database management

• Experience in regression modeling, econometric and financial forecasting using SAS, Gretl, Excel

• Outstanding writing and editing skills

• Knowledge of marketing and advertising concepts

• Extreme attention to detail and ability to multitask, as well as work under extreme pressure and tight deadlines

• An avid reader, dancer, and painter, with a passion for traveling, cooking, and outdoor sports

LANGUAGES

• Fluent command of English, French, Hebrew, Russian

• Proficient in Spanish and have working knowledge of Modern Standard Arabic

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