Customer Service Manager

SASIKALA SUBRAMANIAM

Austin, TX

512-***-**** ********.***********@*****.***

BUSINESS MANAGEMENT ADMINISTRATION

Experienced and knowledgeable business management and administrative support professional with more than 15 years in managing business administration on a large scale while driving brand growth and improving sales. Polished and posed under deadline-driven environments, recognized for building strong client and customer relationships while leveraging excellent negotiating skills to achieve brand success. Respected Administrative Support professional with extensive experience in written, verbal, and interpersonal communication, adept at multitasking organizing, planning and critical problem resolution expertise. Proficient in MS Office Suite, Excel Pivot Tables and Macros, QuickBooks Payroll Management, HR Benefits, Contract Management, and Typing 75wpm.

Core Competencies

Business Management Administrative Service / Support Vendor Relations Communications

Process Streamlining Customer Relations Operations Improvement Client Acquisition/Retention

PROFESSIONAL EXPERIENCE

Gravitant, Inc. Austin TX 2007 – Present

Administrative Support Manager

Provide Administrative oversight and Human Resources administration while providing executive assistance to CEO, CTO, and VP. Oversee bi-weekly payroll for 50 personnel and contractors and administer all benefits that include 401(k), medical insurance/COBRA, and separation documentation. Confidentially keep all corporate documents and tax records securely filed. Complete all banking reconciliations, oversee all daily expenditures and manage all cash accounts. Utilize QuickBooks to manage all corporate accounts and AP/AR that include development of customer invoices and paying corporate bills. Serve as liaison between State of Texas purchasing and vendor management and point of contact for Legal and Tax related issues. Process all Visa sponsorships that include H1 Visa and Green Card for foreign workers. Maintain office calendars, prioritize and deliver mail. Manage all accounts and prioritize staff or visitor requests on the phone or in person. Oversee all Project reimbursements / Expense account management and follow up on delinquent customer accounts.

Key Highlights:

Develop monthly HUB (Historically Underutilized Business) Reporting to the State of Texas and process other similar reports and send off to state agencies.

Manage State Purchase Orders to Texas DIR.

Oversee contract negotiations with State of Texas for Gravitant staff and subcontractors.

Organize and oversee special events, travel arrangements, corporate agendas and itineraries.

Connexion System & Engineering, Sudbury, MA Robert Half International Contract Assignment for General Dynamics, Needham MA 2006

Wireless Contracts Administrator

Managed month-end contract closures with finance department effectively establishing contract values. Coordinated and traced new and existing contracts, nondisclosure agreements, prepared contract documentation amendments, and modifications.

Met with customers, subcontractors, and other internal departments and business units to manage and process products and service requests.

Rite Aid Pharmacy, Burlington VT 2006

Customer Service Associate/Pharmacy Technician

Provided best in class service and support in filling prescriptions, managing customer relationships, and pharmacy operations while working on the NextGen project at Rite Aid. Managed cash transactions and balanced cash drawers after each shift and store opening/closing. Quickly picked up on all processes/procedures within 1 day and quickly recognized for agile response, being a team player and developing warm and friendly customer service. Considered for supervisor before tenure ended due to out of state move.

SASIKALA SUBRAMANIAM

512-***-**** ********.***********@*****.***

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Freight Consolidators Pvt. Ltd., Chennai India 2003 – 2005

Lead Administrator

Provided overall Administrative Service and Support for a large supply-chain and logistics company, Oversaw the worldwide Air and Ocean shipping operation and managed consolidation of import/export shipments. Interfaced with partner companies, governments and other third-party vendors.

Key Highlights:

Fostered strong client relationship and ensured total customer satisfaction by prompt shipment delivery and timely open communication.

ADDITIONAL EXPERIENCE

(Details available upon request)

Chief of Staff/Executive Secretary - GEA India Operations, Chennai, India

Executive Secretary to Branch Manager - Chika Ltd., Chennai, India

EDUCATION AND CREDENTIALS

Master’s Program – Business Management

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