Customer Service Sales
Resume:
Goochland, VA *****
Phone 804-***-****
Fax 804-***-****
E-mail ********@*****.***
Ronnie Jerome Kitt, Jr.
Objective
To obtain a position in the sales and marketing industry where I can utilize my skills in networking and presenting products to perspective customers.
Work Experience
March 2010 – April 2010 HandCraft Services
Order Puller/ Filler
Kept inventory of all scrubs and lab coats in stock
Filled 25 employee requests per day with 250 scrubs being pulled and folded each day
Labeled each individual garment for each employee
In charge of installing new hospital accounts
Installed 5 new hospital accounts with three of those employing over 300 employees and one over 400 employees
Checking in new orders received from garment manufacturer
Shipping Coordinator
Adding and deleting new employees from different hospital accounts
Inputting how many garments each employee needs and how much they are to be charged
Creating labels for each individual employee for each garment that includes the employee’s name, garment type and size, and locker number
Coordinating with sales department on adding more lockers to accounts
Creating and labeling each locker
Overseeing that each garment shipment is sent out to each account
Responsible for creating billing invoices for each customer
Responsible for helping implement the current automatic billing system
Customer Service
Handling customer’s questions and complaints
Ordering scrubs and lab coats for new employees
Coordinating with the sales department with ordering scrubs and lab coats for new customer accounts
Keeping excel spreadsheets for each individual employee for each account for employee size changes and employee terminations
May 2009 – August 2009 Humagen Fertility Diagnostics
Student Intern Laboratory Worker
Sanitized glass pipets used for biopsies
Printed and cut packaging material used for packaging the glass
Assisted in the baking and sterilization of the glass
Pouched and sealed the glass in the packaging material
Placed packages in boxes and delivered them to quality control to be prepared for shipping
May 2008 – December 2008 Vector Marketing
Assistant Manager
Prepared and presented company and product information to potential sales representatives
Recruited and hired sales representatives with an 85% retention rate
Trained new sales representatives on communication, presentation, networking, and customer service skills
Conducted sales meetings and phone jam sessions
Provided workshops on various aspects of being a successful salesperson
June 2007 – April 2008 Vector Marketing
Sales Representative for Cutco Cutlery
Became #1 trainee for Richmond, VA District Office
Networked and gathered initial base of clients through customer referrals
Contacted clients and set up professional appointments
Demonstrated and presented product to customer
Accumulated over 300 clients
Attended six professional conference training seminars throughout the country to enhance sales skills and product knowledge
Obtained an average order of $310 and a selling ratio of 89%
Ranked #2 in Richmond District Office and #15 in the state of VA
Received 18 sales awards and sold over $28,000 worth of product
June 2004 – June 2007 Ukrop’s Super Markets
Produce Associate
Unloaded delivery trucks with produce merchandise
Stocked and met departmental goals
Resolved and assisted customers with questions and issues
Cleaned department
Maintained inventory
Delivered superior customer service
Education
August 2002 – June 2006 Goochland High School
Advanced Diploma
August 2006 – May 2009 James Madison University
Pursuing Degree
Marketing major
General Business minor
References
Joe Fowler 804-***-****
Ivan Mattox (804) 539- 8292
Awards Received
2006 Business Student of the Year
Two time President’s Club winner with Vector Marketing
$3,000 Club Award winner for the week of June 25, 2007 with Vector Marketing
Six time Grand Day Award winner with Vector Marketing
Promoted to Shipping Coordinator in August of 2010 with HandCraft Services
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