Part Time position

LILLIETTE RIVERA

**** *. ***** ****, # ***, Arlington, VA 22202 • Ph: 703-***-**** •Cell: 703-***-**** • ********@*****.***

KEY QUALIFICATIONS

 Bi-lingual professional (Spanish and English) with 7+ years of experience in small business development, marketing and conducting in-depth interviews for information gathering.

 Experience using automated technology to document, obtain, and verify information, and to generate reports.

 Proven presentation and communication skills.

 Able to effectively organize work and set priorities while working in fast-paced, high pressure environments

 Strong analytical, technical and interpersonal skills; proven ability to work well with individuals of all levels.

 Cooperative team member and self-motivated worker capable of excelling with limited supervision.

 Seven years of experience motivating, counseling and supporting clients.

PROFESSIONAL EXPERIENCE

Hispanic Committee of Virginia Falls Church, VA

Micro-Enterprise Counselor Nov. 2006 – May 2008

 Counseled new and established small business in the development of corporate image, marketing strategies, business models, legal structure, management and administration, and start-up costs (budget).

 Referred clients to bankers and assisted them with loan proposals preparation, business plan; including budgeting and financial projections.

 Coordinated, developed and delivered small business basic and advanced training; Next Level™ and “How to start your Own Business” for large audiences.

 Provided technical support in all areas of minority and small business concerns, such as laws, regulations, business loans and government procurement.

 Participated in outreach efforts; coordinated and executed marketing tactics in order to attract new clients to the Micro- Enterprise Program; like networking, flyer distribution, etc.

 Prepared analysis, reports and oral and written presentations.

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Hispanic Committee of Virginia Falls Church, VA

Financial and Housing Services Counselor Feb. 2007 - May 2008

 Counseled diverse groups and individuals on mortgage loan products, the home buying process including personal finances, affordability analysis, and personal credit; using Home Counselor Online (HCO™).

 Provided advisory services to customers whose loans are delinquent or at high risk of delinquency; discussing loan modifications, refinance foreclosure and short sales.

 Conducted face to face meetings with clients in default or at high risk for delinquency to evaluate their financial ability, willingness, reason for default and found solutions to maintain home ownership.

 Provided recommendations about short sales and the foreclosure process; served as a liaison between clients and realtors.

 Coordinated and facilitated financial literacy courses (Credit Smart, Fannie Mae) in English and Spanish.

 Coordinated clients’ referral and meetings to appropriate agencies, banks, real state vendors and/or attorneys in order to seek additional assistance.

Small Business Development Center San Juan, PR

Certified Business Counselor Sept 2000–Feb. 2006

 Offered recommendations in the preparation and presentation of financing proposals, business and marketing plans, market research, loan packaging and budgets for start-ups and existing businesses.

 Reviewed business risk analysis (6Cs) and marketing plans (4Ps)

 Utilized strong communication skills to design and develop monthly newsletters articles for publication.

 Counseled clients in the development of marketing strategies, business model, corporate image, budgeting and other specialized.

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 Developed business and marketing plans, financing proposals, loan packages and budgets for established and expanding businesses.

 Designed and delivered trainings for start-up businesses.

 Prepared comprehensive financial projections and cash flow analysis

 Designed, prepared, and developed market analysis tools, such as questionnaires and surveys for field market research.

 Supervised the work of student research assistants to ensure meeting clients needs.

University of Puerto Rico, Rio Piedras Campus Rio Piedras, Puerto Rico

Research and Teacher’s Assistant T.A. Aug. 1999 - May 2000

 Designed, prepared, developed and validated Market Analytical Tools, such as questionnaires for field market research.

 Worked with the Faculty of Business Administration to analize research data on how to design the new curriculum model.

Government of Puerto Rico Export Development Trade Corp. San Juan, Puerto Rico

Export Trade Representative Internship July 1998 – June 1999

 Organized a Commercial Trade Mission to the Dominican Republic.

 Coordinated logistics such as company recruiting; led mission development process.

EDUCATION

Master in Business Administration (May 2000)

University of Puerto Rico, San Juan, PR

Major: Marketing Management

Bachelor in Business Administration, Marketing Management (May 1996)

University of Puerto Rico, San Juan, PR

Major: Marketing Management

WORKSHOPS

 Preserving the American Dream, April 2008

National Council of La Raza

 Train the Trainer, June 2007

Freddie Mac

SPECIALLIZED SKILLS & CERTIFICATIONS

 Computers: Highly proficient in database management and Microsoft Office including Outlook, Word, Excel and PowerPoint; skilled in database management & current business software. Typing Speed: 44 wpm.

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