Sales Customer Service

JONATHAN S. TOOROCK

***** *. **** *** ***** - Scottsdale, AZ 85262

602-***-**** - ********@*****.***

SUMMARY OF QUALIFICATIONS

SALES PROFESSIONAL with a successful track record of building a strong account base and a continuous revenue stream.

* Recipient of top sales performer in 2001 and 2010.

* Increased sales 40% within first year of hire due to consistent customer contact and follow up.

* Understand the importance of quality customer care and continuously meeting customer needs.

* Train associates in best business practices to increase sales and future business

* Research and implement sales and marketing strategies to increase revenue and profit.

* Work in partnership with internal business associates to reach corporate goal objectives.

Areas of Expertise

- Customer Needs Analysis, Retention & Service

- Territory and Account Management

- Consultative Sales Approach

- Brand Awareness

- Staff Training & Development

- Special Events & Sales Campaigns

- Revenue & Profit Generation

- Microsoft Word and Excel

PROFESSIONAL EXPERIENCE

Sales & Account Management:

LOCO4GOLF.COM - Phoenix, AZ

2008 - Present

Account Executive

Identify and develop new and creative business strategies that increase product and service sales in the Northeast territory of Phoenix. Products: custom fitted golf clubs and golf apparel for men and women. Services: special events, free event listings, "caddy-girl" events and promotions, golf course reviews and tee time scheduling. Develop and maintain relationships with new and potential customers through effective brand awareness campaigns.

* Improved sales volume 40% from 2008 to 2009 by providing consistent personal contact.

* Received top sales performance award in 2010.

* Increased brand awareness by designing a new logo for the new website "re-introduction."

* Organized and participated in numerous golf charitable events with more than 50% going to charity; events included up to 75 participants.

TOOROCK CARTGRIDGE SALES - Scottsdale, AZ

1998 - 2002

Account Executive 2000 - 2002

Managed toner cartridge sales for a family-owned business. Major customers included CSK Auto, the American Red Cross and RSC .

* Expanded business from 15 to 85 regular customers through new advertising methods and consistent contact.

* Achieved #1 Sales Record Award in 2001.

Warehouse Manager 1998 - 2000

Shipped 30 packages per day to local and out-of-state businesses. Managed five warehouse associates.

* Maintained a well-organized, quick turnover of stock, keeping inventory and overhead to a minimum.

Customer Service & Management:

HARVEST - Scottsdale, AZ

2011

Food Server

Noted for American continental fare, restaurant featured indoor and patio seating for 150 guests.

* Ensured a positive dining experience for all clientele to build future patronage.

* Performed frequent checks to ensure consistently high quality of food preparation and service.

BLU BURGER GRILLE - Scottsdale, AZ

2006 - 2008

Assistant Manager

Managed the hiring, training and scheduling of 10 wait staff and kitchen personnel.

* Increased sales approximately 10% during tenure due to training of best business practices.

* Maintained a minimum of food spoilage by overseeing food preparation and monitoring usage.

* Authorized to oversee inventory, place orders and sign invoices with major suppliers such as Sysco, Shamrock Foods and Alliance Beverage. Consistently requested special pricing and terms.

* Passed health department inspections 100% while in this position.

* Collaborated with management on marketing/advertising and planned restaurant functions

YARDHOUSE - Scottsdale, AZ

2005 - 2006

Catering Coordinator / Server

Located in Fashion Square Mall, noted for catering to Scottsdale's tourist trade and upscale shoppers.

* Catered various types of events (award ceremonies and private parties) for mall anchors such as Dillard's and Nordstrom, with up to 125 attendees.

* Collaborated with store managers and set up events according to client requirements.

OUTBACK STEAKHOUSE - Scottsdale, AZ

2004 - 2005

Line Cook / Food Server

Served up to 500 guests per day. Met company standards in food preparation and service.

* Authorized to make bank deposits, which reached approximately $12,000 per weekend.

* Trained 60 front and back-end servers and kitchen personnel.

* Enforced sanitary practices for food handling and maintenance of kitchen and dining areas.

AJ'S FINE FOODS - Scottsdale, AZ

2002 - 2004

Deli Counter Clerk

Filled deli orders for up to 1,000 customers per day. Received deliveries and ensured that products were displayed according to company requirements.

* Maintained proper food handling procedures and government regulations regarding food codes.

* Trained staff in customer service and selling techniques to increase business.

EDUCATION

Bachelor of Science, Marketing, Monmouth University, West Long Branch, New Jersey

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