Training Supervisor

SHERWIN IAN B. BALTAZAR

P.O. Box ***** Renaissance Doha, Qatar

Contact #: 009**********

E-mail: dba3w5@r.postjobfree.com

Applied position: Any Suitable Job

OBJECTIVE

A challenging position where I can apply and further develop my knowledge and the skills I have learned in the possibility of career advancement.

EDUCATIONAL ATTAINMENT

Bachelor of Science in Physical Therapy (Physiotherapy)

OUR LADY OF FATIMA UNIVERSITY (1993-1999)

Valenzuela City, Philippines

ELIGIBILITY

Essentials Skills for Supervisor and Manger Training (Management training course)

Renaissance Doha City Center Hotel, (Oct. 2011 – Mar. 2012) Doha, Qatar

C-product by Saray Spa, Product and Body Treatment Training

19th – 20th October, 2011

June Jacobs Product, Facial and Body Treatment training

5th – 7th of September, 2011

Phytomer Product, Facial & Body Treatment Training

5th – 10th of August, 2011

Bella Lucce by Saray Spa, Product and Body Treatment Training

31st July – 2nd Aug, 2011

Basic First aid, CPR and Automated External Defibrillator (AED)

5th – 6th July, 2011 up to 6th July, 2013 Doha, Qatar

DOHM lincensed Massage Therapist : 26th April, 2007 Dubai, U.A.E.

PERSONAL BACKGROUND

Civil Status : Single

Citizenship : Filipino Visa Status : Employment Visa

Sex : Male Languages : English (Fluent),

Arabic (Basic)

PROFESSIONAL EXPERIENCES

April 2011 to present Spa & Recreation Supervisor (Pre-opening)

Renaissance, Marriott Courtyard and MEA Doha City Center Hotel

www.renaissancehotels.com

1. Conduct training to associates; (cleaning procedures, massage treatments, body treatments, how to answer phone call, handling guest complaint, fitness equipment operation, basic human anatomy and physiology, first aid and AED( automated external defibrillator), Concept software and Opera, cash handling, key handling, security measures, swimming pool water maintenance, sauna and steam operation, Jacuzzi operation.

2. Reporting directly to Director of Spa and Recreation or Hotel manager and give updates.

3. Manage payroll and leave request through Oasys and purchase request through FMC.

4. Conduct daily briefing to associates.

5. Spa and Recreation incharge in the absence of my Director.

6. Assign associates to their respective areas on daily basis.

7. Product inventory and revenue report.

8. Associates’ monthly commission.

9. Membership application,upselling and promotion.

10. Ensures that the associates strictly comply to the standard appearance, hygiene and conducts.

11. Offers assistance to all the guests and associates.

12. Inspects all relevant areas and supervises all activities in Spa and Recreation.

13. Check if daily Log Book is up to date.

14. Report maintenance issues and follow up.

15. Ensures guest satisfaction through high staff morale and impeccable service.

16. Make staffs’ duty schedule for the month and training.

17. Check swimming pool water temperature and chemical balance.

18. Handling guest complaint.

19. Check guest’s vital signs before doing massage if necessary.

20. Conduct full body, head, neck & back, foot, aromatherapy or deep tissue massage, body wrap and polish if requested by guest.

21. Make a wellness program for Health club members.

22. Do First aid and CPR as well as AED in case of emergency.

Jun 2010 to March 2011 Male Therapist Body & Soul Spa, Al Raha Beach Hotel Abu Dhabi

www.danathotels.com

1. Check the massage room regularly and keep it always neat and clean and ready to use.

2. Check the items needed for massage if sufficient and inform the superior.

3. Check guest’s vital signs before doing massage if necessary.

4. Explain the guests the benefits of massage and give them the best massage.

5. Do full body, head, neck & back, foot reflexology and deep tissue massage as requested.

6. Do Aromatherapy massage, Hot Stone massage, Shiatsu massage, and Balinese massage.

7. Do Body scrub and Body polish treatment for the guest.

8. Conducts phone calls and reminds clients about their massage appointment.

February 2008 to May 2010 Health Club Supervisor cum Therapist

Emirates Concorde Hotel and Residence

www.emiratesconcorde.com

Job Description as Health Club Supervisor:

1. Train staffs according to set departmental standard Policies and Procedures.

2. Assign staffs to respective areas on daily basis.

3. Check staffs standard to appearance, hygiene and staff conducts.

4. Offers assistance and helps to all the guests and the Health Club staffs.

5. Inspects all relevant areas and supervises all activities to Fitness and Massage.

6. Keeps daily Log Book and enters relevant information in hand-over log for the next Shift.

7. Enforces guest satisfaction through high staff morale and impeccable service.

8. Make staffs’ duty schedule for the month.

9. Maintain swimming pool water chemical within standard level as to Dubai Municipality standard.

10. Explain the guests the benefits of massage and give them the best massage.

11. Check guest’s vital signs before doing massage if necessary.

12. Do full body, head, neck & back, foot, aromatherapy or deep tissue massage as requested.

13. Make Fitness program for Health club members.

14. Do First aid and CPR as well as AED in case of emergency.

October 2006 – January 2008 Massage Therapist / Health Club & Gym Attendant

Emirates Concorde Hotel and Residence

www.emiratesconcorde.com

1. Check the massage room regularly and keep it always neat and clean and ready to use.

2. Check the items needed for massage if sufficient and inform the superior.

3. Check guest’s vital signs before doing massage if necessary.

4. Explain the guests the benefits of massage and give them the best massage.

5. Do full body, head, neck & back, foot, aromatherapy or deep tissue massage as requested.

6. Conducts phone calls and remind the clients about their massage appointment.

7. Assists the guests and members during fitness training.

8. Reports the Superior all the complaints and write in log book all important matters.

9. Do swimming pool water testing Chlorine & pH level morning and afternoon (9:00am & 3:00pm).

10. Do First aid in case of emergency

February 2000 to March 2006 Assistant Physical Therapist / Home Service Treatment

St. Joseph Physical Therapy and Rehabilitation Clinic

Balanga City, Bataan, Philippines

Job Descriptions:

1) Perform all types of evaluation to the newly rehab patient/s

2) Teach the PT interns on how to use the PT modalities properly

3) Monitor the frequency and intensity of the machines using by the interns

4) Check Progress note every after treatment

CASES HANDLED:

Bamboo Spine, Bell’s Palsy, Cerebral palsy, Duchene Muscular Dystrophy, Fibromyalgia, Fracture, Frozen Shoulder, Geriatric Patients, Herniated Disc, Juvenile Rheumatoid Arthritis, Low Back Pain, Multiple Sclerosis, Myocardial Infarction, OsteoArthritis, Parkinson’s Dse., Peripheral Vascular Disease, Rheumatoid Arthritis, Scoliosis, Shoulder Dislocation, Slipped Disc, Spinal Cord Injury, Stroke/CVA, Traumatic Brain Injury.

TRAININGS / SEMINARS ATTENDED:

Essentials Skills for Supervisor and Manger Training (on going) Renaissance Doha City Center Hotel, (6 months program) Doha, Qatar

Perspective on Spinal Cord Injury At the Center for Excellent Review Strategies, August 2001 Manila, PHILIPPINES

Substantial Discussion on Cerebrovascular Accident At the Center for Excellent Review Strategies, August 2001; Manila, PHILIPPINES

Traumatic Brain Injury an Intensive Forum At the Center for Excellent Review Strategies, July 2001; Manila, PHILIPPINES

“ACL TEAR: The Art & Science of Reconstruction & Rehabilitation” At the 4th Floor South Tower, Cathedral Heights Bldg. SLCM, 26 February 1999; Manila, PHILIPPINES

“FUNCTIONAL REHABILITATION OF SPORTS INJURY”

At the St. Joseph’s College Auditorium, 22 August 1999 Quezon City, Philippines

“Community Based Rehab "Updated in Prevention Treatments & Rehabilitation Programs" At the Philippines Social Center Auditorium, 24 January 1999 Diliman, Quezon City, Philippines

Reference available upon request:

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