Customer Relations Representative
Resume:
LUCKY GLOVER
Los Angeles, CA 90049
***********@*****.***
SUMMARY OF SKILLS
• Type 45 WPM, MAC and PC proficient, Microsoft Office (Excel, Outlook, PowerPoint, Word), Lotus Notes, and Adobe Creative Suite
• Computer-literate performer with extensive software proficiency covering a wide variety of applications
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
• Innovative problem-solver who can generate workable solutions and resolve complaints
CUSTOMER SERVICE EXPERIENCE
APR Consulting Inc. (on assignment at) Toyota Motor Sales, U.S.A., Inc., Torrance, CA
May 2008 to Nov 2009
Customer Relations Representative Tier 2
• Operated a variety of on-line systems and web-based tools to research and resolve customer issues
• Analyzed requests for financial assistance, dealer sales or service-related concerns, and product-related concerns to determine the appropriate action to positively impact owner satisfaction and retention
• Exceeded the expectations of Lexus, Toyota, and Scion owners regarding inquiries and/or concerns
• Approved or denied customer requests based on established policies, and worked with the dealerships or regional offices for resolution
American Home Shield, Santa Rosa, CA
Feb 2006 to Jan 2008
Customer Service Representative Tier 3
• Interpreted contracts and product coverage for business partners and negotiated pricing when applicable
• Coordinated travel and lodging arrangements, meetings, interviews, appointments, events and other comparable activities for supervisors
• Utilized investigative skills to authorize diagnosis, repair, and replacement of covered systems and appliances
• Responded to emails and performed other miscellaneous administrative responsibilities (e.g., faxing, copying, filing) as assigned
Cingular Wireless, Little Rock, AR
Jul 2004 to Oct 2005
Customer Service Representative
• Reviewed customers' history and, where appropriate waived late charges and granted extensions
• Provided a consistent excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism
• Demonstrated drive and enthusiasm while handling customer questions, complaints and billing inquiries
• Handled business transactions in connection with account activations, adjustments and collections while maintaining customer goodwill and retaining the customer’s business
SALES EXPERIENCE
Illuminations, Petaluma, CA
Nov 2005 to Jan 2006
Seasonal Sales Associate
Bale Chevrolet, Little Rock, AR
June 2003 to June 2004
Sales and Leasing Professional
Sunglass Hut International, Boston, MA
March 2000 to May 2003
Sales Associate
EDUCATION
Berklee College of Music, Boston, MA
May 2003
Bachelor of Arts Degree, Music Business Management
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate