Customer Service Manager

***** *** ** ******, ** ***** 502-***-**** ***.*******@*****.***

William M. Palmer

Skills Summary Skilled manager with creative and innovative approach to managing staff, generating teamwork, and improving customer service.

Experience 2004-present Darden Inc. Belton, MO / Elizabethtown, KY

Server, Bartender, Trainer

Provided exceptional customer service to patron’s seated in given section. Help out other servers when needed. Made sure everyone patron had a pleasant dining experience. Trained new servers in corporate procedures and mannerism.

2005-2011 Treat America Kansas City, MO

Sous Chef

Managed food inventory for unit generating $1,500 per day. Cooked daily meals for customers along with private parties. All aspects of the kitchen were run under HACCP and local health department guidelines.

2002-2004 Harrah’s North Kansas City, MO

Cook 3

Participated in managing food inventory, quality control, food safety, and helping lower level cooks. All aspects of the kitchen were run under HACCP and local/state health department guidelines. Prepared different foods from scratch that supplied food all aspects of the casino.

1995-2002 Bill-Mart Inc. Belton, MO

Asst. General Manager

Managed, trained and scheduled up to 45 employees for 190-seat restaurant, including wait staff, hostesses, bus boys and bartenders. Managed all aspects of customer service.

Maintain low overtime, low turnover, and high profit.

Education 1995-1998 Longview Community College Lee’s Summit Mo.

Completed approximately 28 credits toward Associate of Arts

Achievements Employee of the month April ’03 (Harrah’s)

Completed ServSafe training 2005

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