Customer Service Accounting
Resume:
DORITHEA DORIVAL
Brooklyn, NY 11207
**********@*****.***
OBJECTIVE To be employed with an establishment that enables growth and independence.
EDUCATION:
Monroe College, New Rochelle, NY 2007 - 2011
BBA in Accounting:
Overall G.P.A. 3.24
Related courses:
Accounting I & II, Intermediate Accounting I & II, Cost Accounting, Finance, Money & Banking, Federal Income Tax I & II, Managerial Accounting, Computerized Accounting I & II, Investment Analysis, Intro to Hospitality, Criminology, French I, Advanced Accounting, Auditing
EXPERIENCE:
United Store Fixtures and Importers 12/2011- 02/2012
Book keeper
• Manage company accounts including Accounts Payables and Receivables.
• Input bills and ensure their accuracy
Capital One Bank (formerly North Fork Bank) – New York
Head Teller 11/06- 01/2011
• Supervised and coordinated activities of tellers engaged in receiving and paying out money and keeping records of transactions.
• Assigned duties and work schedules to tellers to ensure efficient functioning of department.
• Trained employees in customer service and banking procedures.
• Approved checks for payment.
• Adjusted customer complaints.
• Examined system financial reports of daily transactions for accuracy.
• Ensured supply of money for branch was based on legal requirements and business demand.
• Monitored and reviewed branch’s security procedures and control access to vaults and ATMs.
• Ordered supplies when needed.
• Liaised with upper management on matters that affect the branch and the operations of the teller unit.
American Benefits Consultants – New York 2/07 – 11/07
Entry –level Accounting
• Filed and entered bills using QuickBooks / Data entry
• Prepared payments for invoices / Accounts payable
• Accounts receivable
Castle Comfort lodge / Dive Dominica - Dominica
Receptionist/ Accountant 5/05-7/06
• Greeted guests, assigned rooms and briefed them on the workings of the lodge, dive center, and various island activities.
• Computed bills using QuickBooks, collected payments, and made change for guests.
• Made restaurant, transportation, or entertainment reservations, and arranged for tours.
• Prepared payroll on a weekly and monthly basis, and ensured all other expenses were met (e.g. taxes, social security, utilities, etc). Computed the necessary data to ensure accounting excellence.
COMPUTER SKILLS: Microsoft Office, Excel, Power Point 2003, and QuickBooks, Peach Tree, PeopleSoft
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