Manager Project

Chuck Juan

Tel. 917-***-****

***********@*****.***

***********@*****.***

Career summary:

I am an IT manager with over 22 years of experience as an Operations Manager, Project Manager, Customer and Vendor Service Manager. I have traveled extensively to managing IT staff to work on projects such as data center moves, new builds, and upgrades, while maintaining the functionality of IT operations. Through out my career, I have contributed to the success of the IT department and the success of the organization. I have excellent knowledge of information technology and is constantly learning and keeping abreast of the latest technology. I am a highly respected manager known for my managerial skills, Collaboration, and Cooperation with peers and direct reports.

Work History:

4/2011 – 2/2012, TCS/ Manager, Enterprise Computing contractor in Washington DC

Manage On-site, near shore, and off shore staff to ensure optimal functionality of Data centers

Manage new systems installations, upgrades, Migrations/Consolidations, DR test, etc…

Ensure KPI/CPI, SLAs are met with clarity and proficiency in a timely manner. And minimized financial impact for any breached Matrix.

Meet with client SMEs regularly regarding projects status, resources allocation/utilization, work orders, task assignments, etc…

Leverage Remedy for Project, Incident, Work order, and Change management

Leverage different tools to monitor system availability, and generate MIRs, RCA during postmortem reviews

Attend weekly manager’s meeting, and provide monthly presentation to OCIO and other senior executives

Conduct weekly staff meeting to coach and mentor staff, promote collaboration, and cooperation

Conduct MOCK DRT exercise on a quarterly bases

Ensure completion of DR/BCP drills, create remediation list, follow-up on remediation items,

Prepare and Finalize documentation to ensure compliance.

Review resources “Heat map” in order to avoid burned outs and retain valuable talents

Interview and hire new candidates to fulfill Onsite and off shore positions.

1/2010 – 4/2011 Independent contractor

Rack, Stack, and cabling work for data center – Dell, HP, Cisco, IBM etc…

Install printers, setup print servers, general PC troubleshooting,

Create Business flow chart, SOP, and Invoice for consulting firm,

Mentor less experience staff

Create DR/BCP documentation per request by consultants

9/2007 – 1/2010 Royce & Associates. Manager of IT systems

Manage IT Systems Staff to maintain 24/7 system availability, user support, and perform IT projects.

Establish standard operating procedure (SOP) for daily operation tasks, projects, asset management,

Review status reports, project plans, task lists, support requests and open issues.

Attend manager’s meeting to report on project status, departmental goals, and discuss future projects

Manage and mentor staff to maximize performance and improve service efficiency

HR functions

Define job functions, review resumes, Interview and hire qualified candidates

Salary planning, including SPOT and performance bonus

Planned, approved, and scheduled training for staff and myself

Handled staff’s personal matters with care, sensitivity, and recommended EAP if needed

Conduct performance appraisal (PA) of direct reports, and contribute to PA of indirect reports

Addressed under performers with action plans: Verbal, written warnings, and termination

Update system documentation, project/task list and trouble tickets

Manage Vendor relationship, SLA, integrators, consultants, contacts, invoice and billing

Manage projects from start to finish within scheduled timeline and budget. Assigned resources to projects in different locations to ensure successful completion. Monitor user satisfaction and successful project completion.

Manage new datacenter (MDF/IDF) construction, move, migration, decommission,

Manage new trading desk build, move, install, and support.

Manage system upgrades process for Servers, Workstations, Printers, etc…

Manage systems patching for servers, and workstations.

Manage Virtualization projects: PoC, define requirements, select VM candidate, schedule P2V, VM migration, go live and validation.

Upgrade existing backup system and established off-site storage, tape rotation, and test restore procedure

Responsible for Disaster recovery/Business continuity plans

Created and implemented DR/BCP procedure and manage emergency response team

Review DR/BCP process with BU/department Managers and BCP/DR Coordinators

Conduct Monthly meeting to update DR/BCP committee members

Visit DR/BCP site to ensure functionality and readiness

Conduct drills, test restores, OS patching, software updates, line test, power cycle, failover/failback

Recommend and Plan for expansion of DR/BCP site

7/1992 – 9/2007 The Segal Company, (Manager IT Ops, Senior LAN Admin)

Project management responsibilities

Most projects require me to travel through out the US, Canada, and UK

Develop, implement, and support Active Directory in a multi-domain environment

Deploy and support SAN/NAS resources to be accessed by Windows 2003 servers

Configure high availability clustering environment for File/Print, and Exchange 2003 servers

Configure data replication between production and DR sites

Configure and support of Exchange Archiving System(EAS)

Manage SAN installation and data conversion for file storage and document management system

Manage, perform and support server and data migrations, Novell, NT, Win2K3

Migrate backup systems ArcServe, BackupExec, DataProtector, NTBackup

Configure, install, and upgrade Anti-Virus software for Servers, workstation, Notebooks. McAfee, Norton

Participate in design, configure, and deployment of remote access solutions using Citrix, and Secure VPN.

Managed End to End PC replacement projects

Perform Data center/IT room relocations, upgrades, decommission etc…

Segal Western Region, IT project Lead, 2/1999 – 3/2003 (IT road warrior)

Lead company wide Y2K compliance effort,

Participate in after hour support rotations

Travel to different location and perform IT projects infrastructure support and upgrades

Segal Western Region, Regional LAN Administrator 3/1995 – 2/1999

Primarily responsible for IT operations in Los Angeles, Phoenix, San Francisco, and Seattle. Extensive travel throughout out the US, Canada, and the UK to execute office or data center relocations and expansions, network installation, upgrades, and troubleshooting

The Segal Company, LAN administrator 1992 – 1995

Perform standard LAN administration and user support duties

Education: Brooklyn College Brooklyn, New York. 1985 – 1990

Bilingual: Fluent in Chinese (Mandarin and Cantonese)

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