Customer Service Administrative Assistant

SYLVIA V. MOHLER **** W. Constance Way Laveen, AZ 85339 623-***-****

ASCP CERTIFIED PHLEBOTOMIST

Experienced and dedicated Phlebotomist with comprehensive expertise in venipuncture techniques. Strives to cultivate a safe and comfortable environment for patients and consistently provides superior care with a personal touch. Displays dedication and determination in all endeavors with diligent attention to detail for optimal end results.

Education

Phoenix Community College, 1993

Laboratory Technology Program

- ASCP Certified Phlebotomist

- C level CPR certification

- Laboratory Certified

Professional Experience

CWA Phoenix, AZ

Administrative Assistant, 2007 – 2011

• Diligent, detail-oriented and knowledgeable in all office functions, with a solid background in the healthcare field

• Excels at multi-tasking in a fast-paced environment, completing projects within time and budget constraints

• Superior telephone, customer service and basic computer skills

• Outstanding communication skills

Arizona State Hospital Health Services Phoenix, AZ

Laboratory Technologist II, 2004 – 2007

• Performed venipuncture techniques

• Processed blood and body fluid specimens for in-house or reference testing

• Prepared test requisitions and matches to specimen for referred specimens

• Performed related duties associated with phlebotomy and specimen processing

• Performed associated clerical duties, i.e. filing, copying for record retention and results distribution

Arizona State Department of Corrections Phoenix, AZ

Laboratory Technologist II, 1998 – 2004

• Operated and set up small labs in other state prisons

• Understanding and knowledge of all lab test

• Processed all types of specimens including histology, pathology and microbiology

• Clear understanding of lab billings and test codes

• Maintained all lab stats

• Oversaw laboratory procedures and reviewed all reports

• Ordered all lab test for daily lab draws

• Collected and processed all lab draws

• Maintained daily stats

• Found discrepancies in lab billing totaling over $200.000+

• Originated and set all state lab guidelines and procedures

• Wrote on site user lab manuals for the state

• Received numerous awards for outstanding performance

Maricopa County Integrated Health System Phoenix, AZ

Laboratory Technologist II, 1993 – 1998

• Performed hospital draws, PI D identifications and specimen processing

• Drew blood from newborns and in pediatrics

• Maintained daily stats and accountabilities

• Operated labs for CHC and Station 1 for Maricopa Medical Center

• Worked with psyche patients and prisons inmates

References Upon Request

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