Customer Service Manager
Resume:
Kamesha E. Willis
** ******* **. *-* Bridgeport CT 06604
*************@*****.***
SUMMARY OF QUALIFICATIONS:
Customer service. Clerical. DMV title, license and registration guidelines.
Microsoft Office, Word, Outlook & Access. Medisoft, Medical Office Manager.
CPT, ICD-9, DME coding. Medical terminology and abbreviations.
Technical support. Cellular phone repair. Account management. Data entry.
Import, Export, foreign & domestic shipping procedures.
EXPERIENCE:
04/09-05/11 Car Donation Head Quarters Brooklyn, NY
Account Representative/Customer Service
• Responsible for dispatching towers to pick up donated vehicles. Managed accounts receivable
• Worked closely with Insurance Auto Auction & Copart Online Auction to ensure auction worthy vehicles were sold on time. Handled bid approvals for donated industrial equipment.
• Monitored towers accounts to ensure vehicles were being picked up within the guidelines specified in their tower agreement.
• Answered all donors’ inquiries. Ensured donors tax donation forms were processed. Handled all and DMV forms and requirements for proper processing.
• Entered newly donated vehicles into they’re specified data bases. Monitored all donated auction vehicles.
• Built relationships with towers and charities to ensure all vehicle proceeds were dispersed to they’re designated charities
05/06-02/09 Prime Resources Corp Bridgeport, CT
Data Entry Specialist/Logistics
• Accurately entered customer orders and ensured prompt delivery. Used FEDEX, UPS and various shipping methods for domestic and international orders.
• Processed changes, cancellations and credit memos. Checked orders for accurateness, notified appropriate sales staff of discrepancies. Prepared bill of lading for shipping department.
• Liaised with production manager to expedite overnight orders. Import, export and customs procedures.
• Ran and reconciled open order reports and missing order information report daily.
• Contacted customers for missing order information. Handled various customer service issues effectively
• Sent paper and product proofs of various items to clients for approval of production.
10/02-03/06 Verizon Wireless Brooklyn, NY
Lead Customer Service Technician
• Serviced and repaired wireless devices in-store. Performed inventory audits quarterly.
• Used various tools, test and PC-based equipment to configure and program cellular phones.
• Assisted customers in managing their wireless account information. Demonstrated various phone capabilities
• Effectively problem solved wireless technical malfunctions. Trained new employees, assisted manager with scheduling.
07/99-08/02 Ann Taylor Loft New York, NY
Customer Service/Sales
• Dealt with customer questions, and concerns. Upsold new merchandise to clients daily.
• Processed returns and exchanges. Managed ladies casual wear department.
• Opened new credit card accounts, processed payments. Handled all pricing discrepancies. Assisted customers by calling various locations for inventory.
• Responsible for opening and closing store in the absence of supervisor.
• Assisted with merchandising and inventory control. Worked at various NYC stores when short staffed.
EDUCATION
02/09-12-09 The Chubb Institute Jersey City, NJ
Medical Billing & Coding.
07/02-09/03 Brooklyn Job Corp. Brooklyn, NY
Medical Office Management
08/95-05/99 Riverdale High Vocational High School Riverdale, GA
Early Childhood Development
REFERENCES FURNISHED UPON REQUEST.
REFERENCES FURNISHED UPON REQUEST.
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