**** ** **** ***. ***#***

Gainesville, FL *****

954-***-****

daxo2l@r.postjobfree.com

Yoanna Crespo

Objective

My main objective is to find a good position in a solid company or institution where all my skills and knowledge are utilized towards the growth and development of the company as well as myself. Also, I have an extensive background in customer service and secretarial positions.

Education

Currently Attending Santa Fe College Gainesville, FL

Business Administration

Completing Educational Requirements

2001-2005 American Senior High Miami Lakes, FL

High School Diploma

Completed General Education

Professional Experience

Aug. 2008-July 2010 Nationwide Metal Recycling Medley, FL

Data Entry & Dispatcher

Attending phone calls, inputting information into the system, filing, paying customers for the material they brought in, depositing and withdrawing money of the company, etc.

Dec. 2006-Aug. 2007 Gold’s Gym Miami, FL

Front Desk/Customer Service

Answering and directing phone calls, received orders of nutritional merchandise, signed in old & new members at the front desk, answered members questions & doubts, handled cash-ins & cash-outs, sold energy products to members & suggested a good energy product, made protein shakes, etc.

Nov.2005-Sept.2006 Bearings & Components Doral, FL

Secretary/Customer Service Rep.

Answered phone calls, filing, prepared daily invoices, answering clients’ questions & doubts, built & improved & maintained effective relationships with clients, etc.

Jan.2004-Sept.2005 La Ideal Baby Store Pembroke Pines, FL

Customer Service Rep./Cashier

Attending phone calls, taking care of returns & exchanges, dealt with baby registry, supervise merchandise that entered and left the store’s warehouse, made transfer papers of merchandise leaving the store including damaged merchandise that would be sent to the main warehouse, worked in other departments of the store when needed, etc.

Skills

Fluent in English and Spanish, knowledgeable in Microsoft Word, Excel, Powerpoint, Windows 95/98/ME/XP and the internet. Typing 45WPM. I’m able to operate multi-task switchboard. Customer Service oriented. I am a fast learner, well-motivated, and hard-working individual with good ability to work in a fast-paced environment as well as in group.

Languages

Can speak, write, and read both English and Spanish.