Customer Service Manager

MAZEN ALMOUKDAD

**** *. ******* *****, #* • Anaheim, CA 92804

Telephone: 323-***-**** • E-mail: dapw1h@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A combination of specialized education and professional experience has resulted in excellent qualifications relating to ENGINEERING and MANAGEMENT. Utilize sound problem solving skills to make critical decisions within strict time and budget guidelines. Interact effectively with individuals from diverse backgrounds and disciplines. Proficient at assessing requirements, setting priorities and implementing creative approaches to solve complex problems. Expertise in developing and executing strategic business plans, resulting in a highly focused and effective organization. Possess a record of dependability, achievement and professionalism.

Key Strengths Include:

• Extensive management experience, with a proven ability to direct large staffs and budgets.

• Well-versed in qualitative/quantitative reasoning and a wide variety of engineering principles.

• Strategically plan project directions and management systems that produce at the most effective performance levels.

• Explain complex technical information in a clear and concise manner.

• Highly organized and analytical, with demonstrated financial acuity.

• Successfully establish and monitor company policies while implementing a superior level of service.

EDUCATIONAL BACKGROUND

WALDEN UNIVERSITY - MINNESOTA

Ph.D. Candidate/Engineering Management (In Progress)

Courses: Research Theory, Design & Methods • Quantitative Reasoning & Analysis

Qualitative Reasoning & Analysis

CALIFORNIA STATE UNIVERSITY, LONG BEACH

M.S. Degree/Mechanical Engineering & Post Graduate Studies

Projects: Special Projects in Fluid Dynamics & Heat Transfer

Courses: Engineering Analysis I & II • Advanced Heat Transfer • Combustion I • Thermal Radiation

Advanced Fluid Dynamics I • Computational Fluid Dynamics I • Gas Dynamics • HVAC

Quantitative Methods for Engineering Managers • Engineering Project Management

Management of Engineering Technology & Innovation

CALIFORNIA STATE UNIVERSITY, LONG BEACH

B.S. Degree/Mechanical Engineering

Also Earned Certificates in Environmental Studies and Black Studies; Minored in Political Science

SPECIALIZED TRAINING FROM SHERATON HOTELS

Leadership • A.D.A. • Train the Trainer • Trainer Training System • Performance Appraisals

Hands On Management • Account Management Effectiveness

PROFESSIONAL EXPERIENCE

PARTNER/MANAGER • Anaheim World Paging Cellular & Satellite - Anaheim, CA

Performed all operational, administrative and sales activities for two wireless and satellite dish retail stores. Managed forecasting, shipping/receiving and employee training. Responsible for satellite installations and quality control. Ensured that both commercial and individual clients received the highest level of customer service. (1996 to 2010)

• Served as an authorized dealer for T-Mobile, AT&T, Verizon, Metro PCS and Dish Network.

• Administered an annual budget of $2 million.

• Supervised and directed payroll for a staff of 22 employees.

Continued . . .

MAZEN ALMOUKDAD Page 2

PROFESSIONAL EXPERIENCE (Continued)

FOOD & BEVERAGE CONTROLLER / FOOD SERVICE MANAGER • The Queen Mary - Long Beach, CA

Oversaw all food and beverage operations on this hotel and high-end entertainment facility. Supervised and motivated a team of up to 50 employees working at 13 separate locations throughout. Ordered and coordinated all inventory. (1994 to 1995)

• Ensured total financial accountability of all daily cash intake and managed a $12M annual budget,.

• Focused efforts on providing superior levels of customer service at all times.

FOOD SERVICES DIRECTOR • Sheraton Anaheim - Anaheim, CA

Responsible for all food outlets and a staff of 135 employees. Interviewed, hired, trained and supervised each outlet’s manager. Oversaw room service activities, banquet services, and daily operations at the resort’s Garden Court Bistro, Garden Court Lounge and California Deli. Chaired staff meetings. (1991 to 1993)

• Recruited and trained management personnel.

• Forecasted and administered an annual food and beverage budget of $5.2 million.

Previous Experience Includes:

DIRECTOR OF BANQUETS • Sheraton Anaheim - Anaheim, CA

Coordinated banquets for up to 1000 guests. Utilized management expertise to recruit night cleaners, housemen, bartenders, servers and captains. Quickly reorganized rooms before and after special events, and streamlined record maintenance activities. Worked closely with construction crews during a major renovation of the hotel property. (1990 to 1991)

• Earned “Outstanding Achievement Award” for maintaining peak operations during renovation.

• Scheduled, trained and oversaw a staff of 72 in a wide variety of banquet functions.

BANQUET MANAGER • Sheraton Newport - Newport Beach, CA

Managed all banquet activities at this upscale hotel. Supervised a staff of 65 employees, including housemen, waiters, beverage personnel, stewards and captains. (1989 to 1990)

• Oversaw inventory, ensuring all supplies were ordered and available for each special event.

• Coordinated house conventions, conferences, meetings, weddings, proms and fashion shows.

BANQUET CAPTAIN • Irvine Hilton & Towers - Irvine, CA

Supervised up to 75 waiters in banquet activities at this major hotel. Opened and closed the banquet facility. Managed inventory. Interfaced extensively with customers. (1985 to 1989)

• Handled banquet activities for Presidents George Bush and Ronald Reagan, and for other distinguished visiting VIP’s.

RESTAURANT CAPTAIN • D’Artanians Restaurant - Cupertino, CA

Directed food service activities at this high end restaurant offering continental French cuisine. Trained personnel. Opened and closed the restaurant. (1984 to 1985)

• Delivered the highest level of customer service for a very discerning clientele.

MANAGER • Sabatini’s Restaurant - San Jose, CA

Oversaw all daily activities at this restaurant that specialized in Northern Italian cuisine. Responsible for purchasing, customer service, staffing and food service. Managed a staff of 25. (1983 to 1984)

• Received a 4-Star rating from the San Jose Mercury News.

Computer Skills: Windows/Vista • Word • Excel • PowerPoint • Explorer • MS Works

CAD/CAM • SPSS • MATLAB • Fortran • Internet Research

OPEN TO TRAVEL/RELOCATION

REFERENCES: Available upon Request COMPENSATION: Open to Negotiation

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