CANDICE WILLIAMSON

**** ** **** *** #** Portland, OR 97202 678-***-**** damo9p@r.postjobfree.com

QUALIFICATIONS SUMMARY

Administrative support professional experienced working in fast paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. As well as being confidant and poised in interacting with individuals of all levels. And to be detail-oriented and resourceful in completing all job duties with the ability to multi-task effectively and correctly. Capabilities included:

• Appointment scheduling.

• Answer multi-line telephone to screen, forward and take messages.

• Assemble charts for new patients, including obtaining all previous records and test.

• Hear and resolve complaints from customers, patients, and public.

• Verifying insurance and referrals

• Interacting with patients and staff with friendly attitude

PROFESSIONAL EXPERIENCE

RPG Service, INC -Atlanta, GA

2005-2009

Scheduling

• Scheduling new and follow up appointments.

• Obtaining referrals from Primary Care Doctors.

• Verifying insurance online and by phone.

• Handling multi line phone system and transferring patients to the correct medical assistant.

• Screening each patient for specific needs to schedule with correct doctors.

• Receiving faxes of medical records for new patients to schedule.

• Knowing the different locations and the days that the doctors were at those locations

• Speaking with referring doctors and doctors in practice on a daily basis.

• Having new patient protocols to the correct location the day before for the medical assistant.

• Using Medical Manager to schedule patients

Medical Assistant for Pain Management doctor

• Scheduling new and follow up appointments.

• Greeting patients upon arrival.

• Making new charts for patients

• Making copies of all medication and charting into patient’s charts.

• Instructing patients on medication.

• Corresponding with patient’s pharmacies making sure they were up to date and were following pain management contract with our office.

• Printing and filing office visit notes from visit.

• Obtaining authorization from patient to obtain any medical records from previous doctors to be placed into charts.

• Performing random urine drug screens for new and existing patients.

• Preparing forms to be sent out to drug screening company correctly with all correct drug information and patient information.

• Preparing lab forms for patients to have any lab work needed, knowing which labs insurance companies required their clients to use.

• Having drug test information back and reviewed prior to patient coming back into the office

• Preparing and cleaning up exam rooms at the start and end of the day.

• Making sure supplies were fully stocked for each room

• Having syringes in-stock and filled for doctor to be able to use for injections

• Checking messages throughout the day, medication refills and other messages to the doctor.

• Calling in authorized medication refills and notifying the patient.

• Verifying new insurance prior to patients being seen; including existing patients.

• Obtaining referrals from Primary Care Doctors.

• Sending medical records to referring doctors.

• Meeting with pharmaceutical drug representatives.

• Ordering medical supplies monthly for doctor for three separate offices.

• Discharging patients from practice for non-compliance with pain management contract of failure of drug screen. Notifying them through the phone or through letter.

• Sending all medical billing to main office at the end of the day

• Taking all interoffice billing, money, patient information to main office every Thursday

Medical Reimbursement and Appeals

• Knowledge in all insurance companies; including phone numbers, appeal time limit and fee schedule.

• Keeping track of denied claims and when an appeal was sent into the insurance company.

• Interoffice email regarding payment and denials.

• Sending letters to patients regarding any additional needed information required from insurance company.

• Talking to insurance companies about appeals and reprocessed claims.

Credentialing

• Kept up to date information for four doctors, one PA-C and a nurse practitioner.

• Set up on-line information through CAQH from all doctors for easier up to date credentialing.

• Notifying doctors and PA-C of additional information needed.

• Getting all signatures from doctors in timely manner.

• Help with all hospital credentialing.

Systems and Applied Solutions- Gainesville, GA

2004-2005

Medical Billing

• Worked in outside billing office for two separate practices

• Sent out billing for urologist and chiropractic office through Medisoft software

• Posted payments upon receiving to correct patients accounts

• Sent out monthly statements to patients

• Spoke daily to office managers regarding A&R

• Spoke with patients about outstanding bills

• Once a month did insurance appeals for any denied charges

Bridgetown Bar and Grill- Duluth, GA

2003-2004

Shift Supervisor

• Walked the floor during shifts interacting with guests.

• Expo food in the kitchen prior to it being served

• Made schedule for twenty plus employees for two week schedule

• Assisted with ordering produce and food service order and inventory

• Morning bank drop

• Nightly check of money from each server

Server (waitress)

• Greet guest within 90 seconds of being seating

• Knowing menu and ingredients

• Knowing nightly specials

• Interacting with guests on personal level to make experience more enjoyable

• Helping run food from kitchen

• Helped other servers in their sections when needed

• Nightly side work completed

• Shift side work completed

• Server Trainer; training new employees

• Attending all meetings

Hostess

• Greeting guests

• Seating guests with any disabilities in convenient areas

• Helping servers with any tables if they were unable to greet them in a timely manner

• Keeping front area clean

• Answering phone; taking to-go orders, reservations or call ahead calls

• Knowing how to be on a wait

• Keeping menus clean

Chili’s Bar and Grill- Norcross, GA

1999-2002

To- Go Specialist

• Answering phone within two rings.

• Taking large to-go orders

• Knowing ingredients in all food

• Preparing all to-go food in correct boxes and packaging

• Processing all types of payments

• Following all rules and guidelines for curbside service

• Communicating with cooks for large company orders and party trays

• Keeping track of cash drawer and payments

Server (server trainer)

• Greet guest within 90 seconds on being seating

• Knowing menu and ingredients

• Knowing nightly specials

• Interacting with guests on personal level to make experience more enjoyable

• Helping run food from kitchen

• Helped other servers in their sections when needed

• Nightly side work completed

• During shift side work completed

• Server Trainer; training new employees

• Attending all meetings for trainers

Hostess

• Greeting guests

• Seating guests with any disabilities in convenient areas

• Helping servers with any tables if they were unable to greet them in a timely manner

• Keeping from area clean

• Answering phone; taking to-go orders, reservations or call ahead calls

• Make server section chart

• Kept open communication with all servers and bartender

Starbucks Coffee- Alpharetta, GA

1998-1999

Barista

• Greeting customers

• Knowledge of all drinks and coffee

• Keeping cash drawer

• Preparing store prior to opening

• Taking apart store after closing and cleaning

• Attending all classes

Education

• Duluth High School, Duluth, GA 1996-2000

Graduated with College Prep Diploma

• Art Institute of Atlanta- Culinary Arts 2000-2001

• Gwinnett Technical College- 2003

1. Certification for Medical Billing and Coding

2. Certification for Medical Assistant

3. Certification for Front Office

References available upon request

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