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Manager Customer Service

Location:
Gaineesville, FL, 32607
Salary:
Negotiable
Posted:
October 15, 2012

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Resume:

WILLIAM DEAS

*** ** **** ****** ***-*-K Gainesville, FL 32607 386-***-**** daj92u@r.postjobfree.com

SAFETY/SECURITY MANAGEMENT- HUMAN RESOURCES- PEOPLE RELATIONS

Safety Manger, Responsible for the safety and security of students, staff and facility integrity.

Ensure that the Center is compliance with OSHA, NIOSH, NFPA and EPA regulations, manage staff & Student injuries and investigations, and facilitate safety meetings, safety inspections.

Security Manger and Transportation, Provide security to students on center, conflict resolution, conduct investigations, instill discipline, provide security coverage during functions, transportation to students. Safety inspections of dorms and center, understand WBL site inspections. Able to identify hazards and remove them. OSHA 10 certified, CPR/First AID/AED certified.

Background in HR, including experience in employee relations, recruitment, applicant testing and retention, benefits and compensation, HR records management, Understanding in HR policy and procedure interpretation and legal compliance, Payroll coordinating, member of the Safety Committee.

Demonstrated success in managing HR functions, New hire Orientations, hiring through HRIS systems auto or manual hire, Benefits enrolment, travel to other centers, and all aspects of Payroll coordinator position and guided the startup of HR department in a new center.

Accounts Manager and Sales Manger, Managing accounts collection goals, merchandise return, sales goals, Merchandise orders, inventory, and delivery scheduling and product services.

Retail, Customer service, Department Management, seasonal module set up.

Social services, Care Worker for Teen shelter.

Finances, Loan officer, processor.

SKILLS

HR Department Startup

Employment Law

FMLA/ADA/EEO/WC

HRIS Technologies

Staff Recruitment, Testing Employee Relations

Benefits Administration

Safety compliance

OSHA authorized training in General & Construction Industry

PPE utilization

GIMS reporting Orientation

Training

HR Policies & Procedures

Coordinate employee payroll

Sales and accounts managing

Excellent employee relation skills

I-9’s compliance through E-verify

Safety skills

MSDS policy

CPR/First AID/AED certified

Asbestos: Contractor/supervisor

Lead Based Renovation, Repair and Painting Coordinate employee payroll, pay discrepancies,

Efficient in MS Word, Outlook,

Excel, Publisher, Power Point.

Time Keeper programs

Excellent communication skills

Excellent team work skills

Data entry skills

Safety audits and documentation tracking

Inspection abatements

FLUOR CSL (Certified Safety Leader) Honors Platinum

Record keeping

PROFESSIONAL EXPERIENCE

DEL-JEN INC January-2010- Present

GAINESVILLE JOB CORPS CENTER – Gainesville, FL

GJCC provides students between the ages of 16-24 with an alternative means to obtain their high school diploma while learning a trade, assistance to enroll into college, Military or work force

Safety Manager

• Ensures the safety and security of staff and students. Develop and maintain Center Safety Plan

• Provide safety training to new students and staff and conduct annual training

• Encourage staff to comply with all Safety regulations

• Compile RTZ (Road to Zero) safety program reports

• Safety pre-task briefing with contractors prior to projects being started on Center

• Ensure the Center is in compliance with DOL Safety assessment compliance

• Ensure the Center is in compliance with OSHA and EPA regulations

• Utilize Fluor’s HSE (Health, Safety Environmental) program

• Acts as a liaison between Center and local community

• Investigate staff and student accident/injuries reports; EEO complaints ensure injuries are reported promptly

• Collaborate with Human Resources Department in reporting and investigating employee accidents and injuries. Ensures that Worker’s Compensation protocols are followed and reports are submitted timely

• Utilize GIMS (Global Information Management System): Enter Injury, Illness and Near miss incidents. Run monthly MIER (Monthly Incident Experience Report)

• Developing and revising safety policies and procedures

• Oversees the elimination of fire and safety hazards; conduct fire drills

• Conduct weekly, monthly, quarterly and annually inspections and ensure abatement action plans are completed

• Conduct monthly safety committee meetings with leadership and community members. Coordinator of the student safety cadet team

• Offer safety consultant and recommendations to Center relating to safety

• Coordinate abatements of safety and environmental hazards

• Conduct pre-task briefings with contractors prior to projects to ensure safety procedures followed

Security Manager, Transportation and Interim Safety Manager

• Ensures the safety and security of staff and students. Develops and supervise schedules for constant security coverage on center

• Conduct searches and seizures when authorized; confiscates contraband, weapons, etc. and dispose of the same according to legal and center guidelines

• Assist with developing and revising safety & security policies and procedures

• Assist with developing and maintaining the Center Safety Plan

• Assist in the oversight and the provisions of fire protection; inspects center facilities

• Assist with ensuring the center stays within OSHA compliances

• Conduct investigations staff and student accident/injury reports. EEO complaints and ensures reporting accuracy and timelines to DOL

• Train staff and students in safety and security procedures

• Center and dorm inspections and compile reports to the department mangers to recommend corrective actions

HR Specialist

• Manage employee files and data entry, training logs, new hire orientations

• Posting of jobs on job board, in the local newspaper, online job boards i.e. Florida works

• Review resumes, via fax, email or online, refer qualified resumes to hiring managers,

and schedule interviews

• Process background, drug screens, hire new employees, process new hire paper work, and discuss policies and procedures with new employees

• Handled benefits for all staff and employees: answer benefit questions, process new employees benefit enrollments. process paper work and submit to Corporate

• Partner with staff in GGI (Guided Group Interaction) with students to teach correct work place behavior, how to handle adversity, respect self and others and how to work safe

• Model, monitor and mentor the proper work place, safety, behavior and respect

• Assist HR manager with workers compensation, leave of absents, safety concerns and make aware of safe issues

PRC Palatka, FL August-2005-January-2010

Provide outsourcing customer service for multiple major corporations

HR, Safety Coordinator, Recruiting, & Payroll Coordinator,

• Ensure the Center was in OSHA compliance and that employees were trained in company’s safety policies and procedures. Responsible for Center collateral duties by recognizing hazards through regular safety inspections and ensure immediate abatement of all hazards. Conducted Center safety committee meetings, communicate any safety inspection findings to the General Manager.

• Maintained FMLA/LOA/WC cases and files. Assisted the HR manager with unemployment, employee relations and investigations. Assured that the Center was compliant with state and feral laws and updated the OSHA 300 report on a monthly basis.

• Coordinate and train supervisors to efficiently manage and correct their employee’s time in the Kronos. Process all Paid time off, bonuses, research payroll discrepancies process documentation for corrections. Conduct payroll audits. Check distribution and coordinate bank representative visits.

• Coordinate new hire packets, new hire orientations, conduct orientations, process all new hire paper work for HR files, process manual hires in HRIS system, create badges, and coordinate direct deposits with employees through employee self-service. Managed I-9 documentations through E-verify and keep I-9’s up to date and compliance with the law Coordinate benefit fairs, enrollment, support employees with benefit questions and errors.

Coordinated the set up of the HR department in a new center, Denver Colorado. Coordinated all new hire orientations, payroll, benefit enrollment, assisted in the hiring of the payroll coordinator and Human Resource Generalist. Trained the payroll coordinator. Coordinated all HR functions to do with reports, safety, policy and procedures, WC, FMLA and all other duties as needed

EDUCATION

University of Phoenix

AA - Information Technology – Completed Sep-2012

Columbia Southern University

BA – Occupational Safety and Health – Enrolled

Webster Business College, Gainesville, FL

Accounting & Data Processing - Diploma

Affiliations:

USF OTI Learning Center

Certifications

OSHA 10 & 30 Authorized Trainer for General Industry

OSHA 10 & 30 Authorized Trainer for Construction Industry

OSHA 6000 Collateral Duty for Federal Employees

Lead Based Renovation, Repair & Paint

Asbestos: Contractor/Supervisor

Forklift Operation Certified

Completion Fluor’s Health, Safety & Environmental Management System trainings (HSE MS)

HSE Field Fundamental

HSE Advanced Skills

HSE Leadership Training

Enrolled in Fluor’s CSL, Certified Safety Leader Honors program; Platinum level



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