Quality Control Software
Resume:
DALE R. WISEMAN
Voorhees, NJ 08043
Cell # 856-***-****
E-mail: daivu0@r.postjobfree.com
daivu0@r.postjobfree.com
OBJECTIVES To further my career in the IT/ Radiology software field as a PACS Analyst/ Administrator.
EXPERIENCE
2006-Present UltraRAD Corporation, West Berlin, NJ
Production/ Testing Engineer
" Installation and configuration of radiology software for onsite installs.
" Testing and assistance in development of radiology software for new and or patch release versions for customers.
" Hardware assessment for software and site installation.
" Hardware purchasing and configuration for internal and customer site setup including: Servers (Raid configuration), desktops, SAN and NAS storage.
" Asset management and shipping/ receiving.
" Configuring, maintaining systems for new and existing employees. (Installing needed software including but not limited to Outlook, Heat for helpdesk updating along with attaching systems to local domain).
2000 - 2006 CompuCom Inc., Paulsboro, NJ
Mobil Computing Services
Service Account Lead/Quality Control/Account Administrator/2nd Shift Team Supervisor/ Project Coordinator
" Account lead for incoming and outgoing system builds.
" Design of Images for Standalone servers and to be used in a Windows NT and Windows 2000 network environment.
" Install, configure, test software and images; including Microsoft SQL server, PCAnywhere, Crystal Reports, Norton Antivirus 2001/ 2003.
" Upload and store images on company server with Norton Ghost version 7.5
" Development of ISO 9001 certified procedures using Lotus Notes for step by step system builds.
" Troubleshooting and configuring systems, anywhere from servers to laptops.
Project Coordinator:
" Duties include but not restricted too over seeing technical process and making changes as needed to benefit the client.
" Discussing and setting thresholds with client for refurbishment of product.
" Asset tracking of equipment and scheduling of product pickup to meet client and lease return window.
" Implemented a process for disposal and resale of product that would have no value to said leasing company.
" Working with prospective companies to acquire bids to better minimize cost to the client.
Technical Analyst:
" Process improvement; including electronic data capture, inbound and outbound order completing.
" Asset tracking of inbound equipment and confirmation of site to site transfers to final destination for disposition.
" Working with the client on special requests or instructions to define any possible scope creep and adjust the project if needed.
" Asset tracking of inbound product by database or spreadsheet.
Shift Team Supervisor:
" Training / development of recently hired 2nd shift technicians and inventory personal to grow productivity.
" Evaluation of quality control personal and procedures to insure ISO 9001 standard guidelines are met to client specifications.
" Monitor and interact with security so guidelines are followed and changes can be made as needed.
" Compile and distribute weekly productivity reports to upper management for review and feedback.
1997 - 2000 Alliance Data System, Voorhees, NJ
Technical Help Desk Department, Assistant Supervisor
" Supervised 25 to 40 members of the technical support team for digital satellite system in an inbound call center.
" Assisted on technical, billing and activation calls to resolve customer concerns.
" Conducted and developed training classes and materials.
" Redesigned commercial department deadlines; completed reports and special projects.
" Monitored and scored employees for accuracy.
Technical Help Desk Department, Senior Technician
" Customer support via telephone in the operation of digital satellite systems by computer; voice instruction and resolving billing issues.
" Assigned to special projects; activated dealer and commercial accounts.
" Processed accounts payable and receivable for residential billing.
" Trained new employees in the commercial and technical area.
Education: Camden County College, Blackwood, NJ
A+ Certification
Burlington County College
2007 - Present 7th Semester student working towards a Computer Science Associates degree
Studying to take the PACS certification (ABII) American Board of Imaging Informatics
O/S: Microsoft NT Server, 2000, 2003, 2008 XP, Vista and Windows 7
Applications/ Skills: Microsoft Office 2003 & 2007, SQL Express, SQL 2005 & 2008 Full Version
Working knowledge of TCP/IP Protocols along with (LAN and WAN)
Working knowledge of VMWare
Working knowledge of TightVNC and other remote desktop software
Working knowledge of DICOM and some experience with HL7 in a PACS enviroment
Certifications: Airtime CBT
IBM Warranty Basics
IBM PC Basics/Hard Drive Storage/Desktops/Laptops/X Series Servers
HP Portables/Desktops/Workstations
HP Invent/LaserJet 4L/5L/6L Series Printers
Tektronix all - in - one Printers
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