Customer Service Manager

Vallerie Cayard

*** ********** ***. ********, **, 02920

401-***-****

**.********@*****.***

Qualifications

Talented and dependable team worker, with great organizational skills and team leader potential.

Employment History

Friendly’s Restaurant- Shift Supervisor

December 09-Present

Warwick, RI and Swansea, MA

• Assist management with customer service

• Cash Management

• Supervise employees

• Maintain Food Safety

• Assist with Food waste management

YMCA Greater Providence Counselor

November 08-December 09

Providence, RI

• Work with children from the community

• Provide a fun learning environment

• Work with teachers to enhance children’s learning abilities

• Instilling the YMCA core values in the lessons and interaction of the children

Pizza Hut Shift Manager

March 08-Septmeber 08

Warwick, RI

• Managed a team of employees on various shifts

• Handled cash and deposits

• Provided a clean and sanitary environment

Crusade Mentor (AmeriCorps Member)

August 05-July 07 Formerly known as Rhode Island Children’s Crusade, Providence, RI

• Work with teachers to identify literacy problems

• Implement tutoring and academic assistance programs

• Build Crusader identity by reiterating the responsibilities and promises of the crusade

• Monitor Crusaders attendance

• Collect report card grades and assist in after school Crusader support programs

• Work with the Children’s Crusaders Management Information staff

Wendy’s Restaurant Shift Manager

August 04-July 05 Wendy’s, Cranston and Johnston, RI

• Assist in managing a crew of 20 or more employees

• Maintaining a clean environment and proper food preparation

• Keeping track of sales and making bank deposits

• Keeping running records of food waste

Crew/Crew Trainer

February 00-August 04 Wendy’s, Cranston, RI

• Trained other crew employees on various positions

• Food preparation

• Maintaining Sanitization

• Monitored food waste

Education

August 07-Present South University Healthcare Management, Savannah, GA

September 05 and 06 AmeriCorps Training Providence, RI

September 04 Food Safety Training Providence, RI

September 01- April 03 New England Tech Surgical Technology, Warwick, RI

References

Rob Randall-401-***-****

Marissa DelBarone-401-***-****

Bernice Laurenceau-401-***-****

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