Administrative Assistant Customer Service
Resume:
Stephanie O'Driscoll
San Francisco, CA 94103
***********@*****.***
Skills
Software
PC and Mac OS
MS Office 2007 & 2010: Word, Excel, PowerPoint, Outlook, Access
Adobe Acrobat, Photoshop, ImageReady
Macromedia Studio MX
Office
Typing 60 wpm
Front Office Management and Supervision
Customer Service
Report Writing
Professional Correspondence
Web
Social Media Outlets
HTML/DHTML
CSS JavaScript
Perl and CGI
Web page Authoring
Adobe Acrobat Forms
Flash Animations
Experience
Towers Watson (Oct 08 - Dec 10)
Administrative Assistant
Provided administrative support to the Office Practice Leader and Senior Consultants. My duties included:
Assisted with creation of presentations and content development.
Entered monthly expense reports and reconciled credit card bills.
Managed calendars across multiple time zones.
Coordinated highly detailed and complex global travel itineraries.
Partnered with other Assistants to provide seamless coverage for SF office.
Answered telephones and responded to routine requests.
Researched various topics through company files, outside sources and online.
Hearst Corporation/SF Chronicle (Feb 06 - Sept 08)
Executive Administrative Assistant
Provided administrative support to the VP of Classified Advertising.
Prepared weekly revenue reports that outlined variances in revenue generated by advertisers for the executive staff of the advertising department.
Posted and edited material on Chronicle Web for the department.
Created and updated department Org charts.
Scheduled meetings and appointments using MS Outlook. Ensured meeting venue was ready on event day including materials, equipment and food as necessary.
Handled personnel transactions and maintained personnel files and vacation schedules of staff.
Charles Schwab & Co. Inc./Innovations PSI (Feb 04 – Jan 06)
Temporary Administrative Support
Provided administrative support to Vice Presidents of Database Relationship Management team, eBusiness and Creative Services.
Tracked, coordinated and managed Calendars in MS Outlook for SVP, Vice President and Directors.
Coordinated all travel schedules and reservations.
Submitted Trouble Tickets to IT department & Facilities requests.
Updated 4D database to track job assignments and updates.
Prepared and managed department’s documents, spreadsheets and PowerPoint presentations.
Hanford Freund and Company (Dec 02 - Nov 03)
Office Administrator/IT Support
Office managerial position that involved providing additional executive support to the President and Vice President of a busy San Francisco Real Estate company.
Handled all modifications to extensive company intranet website using MS FrontPage and Adobe Acrobat to create forms, design web pages and update files.
Provided technical support to MS Office users.
Researched real estate opportunities online.
Created and modified graphics for flyers.
Corresponded with potential clients and distributed information as needed.
Interfaced with vendors such as SBC to implement cost cutting procedures.
Tracked inventory and purchased all office supplies.
Prudential Financial (Sept 99 - Aug 02)
Executive Administrative Assistant
Provided executive support for two Managing Directors and one Director.
Scheduled meetings, luncheons and dinners in addition to arranging and monitoring all travel plans.
Planned and coordinated client events including closing dinners, seminars and conferences.
Processed expense statements and monitored all expenses and advances for assigned officers. Obtained financial information on public and private entities from various sources including Venture Source, Bloomberg, Free Edgar and Yahoo!
Searched print media for client articles to distribute to client team.
Coordinated the relocation of the offices of five investment bankers.
Produced charts, graphics, proposals and presentations using Power Point.
Education
Cork Institute of Technology
National Certification in Applied Biology
National Diploma in Food Science and Technology
City College San Francisco
Adobe Photoshop
Computer Programming C++, JavaScript
Advanced Web Design
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